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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Manitowoc, WI, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Active Directory, Microsoft Azure, Software Documentation, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Office365, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Laptops, Network Server, User Accounts
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/c9b08ee0-1a22-42b6-b24a-3ad7defb7d4f

## About the Role

A growing Managed Service Provider (MSP) in Northeast Wisconsin is seeking a Level 2 IT Support Technician to join its team. This role offers a blend of help desk and field work, ideal for someone who enjoys variety, problem-solving, and direct client interaction rather than a fully desk-bound position.
You'll support a diverse client base across multiple industries, requiring adaptability, technical curiosity, and strong communication skills. This role is primarily onsite, with occasional remote flexibility., Experience in help desk, service desk, or technical support roles
Working knowledge of Active Directory, Office 365, and endpoint environments
Strong troubleshooting and customer service skills
Familiarity with ticketing systems and documentation standards
Preferred
MSP or multi-client environment experience
Exposure to varied industries (SMB, manufacturing, healthcare, etc.)
Basic networking, server, or infrastructure knowledge
Experience with Azure or modern endpoint management tools
Key Traits
Strong ownership mentality and follow-through
Ability to manage multiple priorities in a fast-paced environment
Comfort working both at a desk and in hands-on installation settings
Professional, client-facing communication skills
Team-oriented with the ability to work independently
Additional Requirements
Valid driver's license with a clean driving record (local travel required; company vehicle provided)
Ability to lift/install equipment and perform light physical work

## Description

Serve as the primary point of contact for client IT issues via phone, email, and ticketing system
Troubleshoot and resolve Tier 1-2 issues (Active Directory, O365, endpoints, printers, connectivity)
Provision and configure user accounts, laptops, and desktops
Document work clearly in PSA/ticketing tools
Escalate complex issues as needed while maintaining ownership of the client experience
Field & Installation Work (30-40%)
Travel to client sites within ~60 miles
Install and configure IT infrastructure (servers, switches, firewalls)
Perform "rack & stack," cable management, and hardware deployments
Run and terminate Cat6 cabling
Install endpoints such as monitors, TVs, and cameras
Support office moves and onsite equipment setups
Use basic power tools safely and effectively
What You Bring


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