> Markdown version of [/jobs/ext/643603-helpdesk-specialist](https://www.wearedevelopers.com/jobs/ext/643603-helpdesk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Specialist

- **Company:** Intersources Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $25,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, IT Management, Microsoft Office, Microsoft Visio, Microsoft Software, Web Applications, Tablet Computers, Servicenow
- **Published:** June 25, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/29812309#/jobs/29812309

## About the Role

Bachelor's degree in IT or related field or equivalent experience 4
Installing and configuring system hardware/software in an enterprise environment 6
Installing operating system Required (OS) patches and upgrades 6
Proficient time management skills Required and detail oriented organizational skills 6
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) 3
Experience using an endpoint management tool to provide remote support 3
Strong Customer Service Skills 3
Experience managing service requests for IT support in ServiceNow or a similar ITSM platform 3
Expertise in troubleshooting hardware related issues 2
Expertise in troubleshooting complex software related issues 3
Can demonstrate experience making nontechnical users comfortable with complex technology concepts 3
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) 3
Microsoft Certifications: MCP Highly Desired

## Description

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:

 * Resolve technical issues and closing out assigned.
 * Service/Incidents requests within the agency's Service Level Agreements.
 * Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
 * Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
 * Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
 * Log and route service requests and incidents in an incident management system.
 * Provide a high level of customer service to end users on a daily basis.
 * Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
 * Troubleshoot issues related to agency specific applications and web applications.
 * Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
 * Collaborate with the IT leadership team to test and implement cost effective technology for District.
 * Maintain service level agreements related to Desk Side support Service/Incident requests.
 * Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)