> Markdown version of [/jobs/ext/644132-hmis-help-desk-coordinator](https://www.wearedevelopers.com/jobs/ext/644132-hmis-help-desk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# HMIS Help Desk Coordinator

- **Company:** Inc Washington
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $49,428.0 - $66,372.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software Applications, Databases, Computer Literacy, Data Systems, Health Information Management, Issue Tracking Systems, Systems Analysis, Microsoft Office, Program Design Languages, Web Applications, Usage Analysis, Homeless Management Information System, Data Analytics
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/65e6f4d9-c963-4d75-8b64-daae32ead62b

## About the Role

Required Qualifications:Four (4) years of combined experiences and/or education as described below:
Experience must include the following:
Professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database.

Education involves affordable housing, human or social services, data science, data analytics or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.

Lived experience with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system will substitute for two years of formal education.

o What is lived experience? Lived experience is relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above-listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position.
An equivalent combination of education and experience will be evaluated on a year-for-year basis. Some examples of this are, but not limited to:o Example 1: 4 years of professional experience
o Example 2: 2 years of professional experience plus 2 years of formal education (college level coursework)
o Example 3: 1 year of professional experience, 1 year of formal education (college level coursework) plus Lived experience.

Required Position Competencies: Project Management: Plans, organizes, and manages projects to achieve objectives, including coordinating tasks, timelines, and stakeholders.
Technical Communication: Translates technical or complex information into accessible, user-friendly language for non-technical audiences.
Digital & Technology Proficiency: Uses digital tools, databases, and software applications effectively, including advanced proficiency with the Microsoft Office Suite and web-based applications.
Interpersonal communication skills: excels at two-way communication, information sharing and gathering, ability to maintain confidentiality and sound judgement regarding confidentiality of specific communications and utilizing feedback.
Accountability: Meets commitments, works independently, accepts accountability, manages change, sets personal standards, and stays focused under pressure.
Customer service: Responds professionally to customer questions and complaints in a timely manner.
Integrity: Accountable for actions, maintains confidentiality, works with staff in a straightforward and honest manner.
Results focused: Sets and achieves targets, prioritizes task, creative problem solver.

Preferred/Desired Qualifications: Experience with Homeless Management Information System (HMIS), the federal Department of Housing and Urban Development's HDX (1.0 and 2.0) systems for reporting, and Sage for reporting performance data.
Knowledge of HMIS specifications and capabilities, for example HMIS data standards and various HMIS reporting specifications.
To be considered for this position, the following are needed, How many years of professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database do you have?

 * Less than 1 year of experience
 * More than 1 year of experience but less than 2 years of experience
 * More than 2 years of experience but less than 3 years of experience
 * More than 3 years of experience but less than 4 years of experience
 * 4 or more years of experience

## Description

HMIS Help Desk Coordinator (COM 1)At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places.
Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.
Let's build what's next, together.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

The Data & Performance Unit (DPU) within the Housing Division (HD) is responsible for large scale system-wide initiatives related to homelessness and housing data systems, analysis, research, evaluation, and technical assistance. DPU teams work to support communities by:
Strengthening data collection methods
Safeguarding the privacy and security of protected data
Improving data quality and data literacy
Producing actionable and accessible analysis
Evaluating performance and disparities
Providing technical assistance to strengthen responses to homelessness and housing crisis

The HMIS Help Desk Coordinator is responsible for the Homeless Management Information System (HMIS) Help Desk Support, including responding to technical assistance calls, tickets and emails from the HMIS user community in Washington State, fielding data analysis requests from unit staff, and supporting the HMIS Team with other assignments as necessary., HMIS Help Desk
Tasks include:
Provides ongoing technical assistance to HMIS users by responding to support needs via phone, ticketing system, and email, ensuring timely troubleshooting and resolution of system-related issues. Communicates status and resolution to user regarding user reported issues.
Reports system outages and other anomalies to HMIS team members and HMIS user community in a timely manner.
Conducts research and preliminary analysis of user-reported issues with HMIS, and triages issues to appropriate team members if issue can't be resolved immediately.
Develops and maintains HMIS procedures, processes, manuals, resources materials or requirements and disseminates to all HMIS users. Collects data and assists in the evaluation of HMIS Help Desk support services for continuous process improvements.
Works with Commerce IT and the HMIS software vendor as needed to resolve system issues and ensure compliance with WaTech regulations.
Represents the department at local, state and regional meetings.

Data quality, program evaluation and system administration
Tasks include:
Runs regular reports for data quality, performance and system usage analysis (including common user errors) to help Data and Performance Unit staff monitor HMIS use by grantees.
Assist with system administration and configuration tasks.
Assists with technical reports consisting of HMIS data to HUD or other federal and state funders. This includes reports that Commerce is required to submit to the federal government to maintain funding, such as the Longitudinal Systems Analysis and the HUD Systems Performance Measures.
Assists unit staff to make decisions regarding performance and data collection to ensure the most meaningful use and analysis of HMIS data., We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


## Related Videos

- [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)