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# Deployment Engineer/Customer Experience

- **Company:** ChargePoint, Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Short Message Service, Information Technology
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/ffda2f81-45d3-40dc-b72f-6438f6f31e4a

## About the Role

* Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
 * Excellent verbal and written communication skills.
 * Proactive approach to problem-solving and stakeholder engagement.
 * Team player with a customer-first mindset.
 * Reach out to relevant stakeholders in case of missing or seek additional information.
 * Manage the Onboarding to Activation journey.
 * Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
 * Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs., * 1 to 3 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
 * Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
 * Experience of managing Inbound & Outbound calls.
 * Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home).

## Description

* Handle Inbound calls & SMS Chat from customers and field technical representatives regarding station deployment and activation.
 * Make Outbound calls to customers & assist them onboard to our platform, role entails managing end-to-end onboarding-to-activation journey for customers.
 * Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
 * Accurately document case details in the internal system for tracking and follow-up.
 * Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
 * Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
 * Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
 * Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.


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