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# Zendesk Developer

- **Company:** Collabera
- **Location:** Orlando, FL, United States
- **Experience:** Expert
- **Salary:** $139,360.0 - $151,840.0
- **Contract:** Temporary contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Systems Engineering, JIRA, Cascading Style Sheets (CSS), Program Optimization, System Configuration, Custom Software, Scrum Methodology, Systems Integration, Enterprise Software Applications, Zendesk
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/e9540549-8192-4eb2-b4ea-40400aafa01c

## About the Role

* 5+ years of Zendesk administration and development experience.
 * Strong expertise with Zendesk APIs, custom apps, integrations, and workflow automation.
 * Proficiency in JavaScript, HTML, CSS, and Liquid.
 * Experience with Zendesk reporting, analytics, and dashboard development.
 * Ability to independently lead technical projects and translate business requirements into scalable solutions.

Preferred:

 * Experience supporting large-scale Zendesk environments (500+ agents).
 * Knowledge of SSO, security, compliance, Agile/Scrum, Jira, and enterprise system integrations.

## Description

* We are seeking an experienced Zendesk Systems Engineer to own, administer, and enhance our Zendesk environment supporting a large-scale customer support organization.
 * This role will lead platform configuration, custom development, integrations, workflow automation, incident management, and system optimization while serving as the technical expert for Zendesk architecture., * Manage and optimize the Zendesk platform, ensuring reliability, security, and performance.
 * Design and develop custom solutions using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
 * Lead platform implementations, upgrades, migrations, and feature deployments.
 * Build and maintain workflows, automations, SLAs, routing rules, and integrations.
 * Troubleshoot complex issues, perform root cause analysis, and drive resolutions.
 * Partner with cross-functional teams and provide technical leadership and mentorship.


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