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# Desktop Support Technician

- **Company:** Kforce Inc.
- **Location:** The Villages, FL, United States
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Information Technology
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/629d2209-00c1-4480-9e91-571a41d10d8e

## About the Role

* High School diploma or more years of experience as a Desktop/End User Support Engineer
 * Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
 * Experienced responding to escalated telephone, email, and online requests for technical support
 * Experienced documenting, tracking, and monitoring the problem using applicable systems and tools; Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
 * Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

 * Bachelor's degree in Computer Science

## Description

Kforce has a client that is seeking a Desktop Support Technician in The Villages, FL.

Key Tasks:

 * Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
 * Responds to escalated telephone, email and online requests for technical support
 * Documents, tracks, and monitors the problem using applicable systems and tools
 * Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
 * Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge


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