> Markdown version of [/jobs/ext/644520-remote-workforce-management-forecast-change-manager-12-month-ftc](https://www.wearedevelopers.com/jobs/ext/644520-remote-workforce-management-forecast-change-manager-12-month-ftc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Workforce Management, Forecast Change Manager - 12 Month FTC - **Company:** Monzo - **Location:** Southampton, UK (Remote available) - **Salary:** £40,400.0 - £51,050.0 - **Contract:** Temporary contract - **Skills:** Data Analysis, Apple Mac Systems, SQL Databases, Slack, Gsuite, Airtable - **Published:** June 25, 2026 - **Apply:** https://find.jobs/jobs-near-me/remote-workforce-management-forecast-change-manager-12-month-ftc-southampton-hampshire/2837979677-2/ ## About the Role * Advanced Planning Skills: Proven ability in workforce planning and organisation, with a track record of effectively managing change and reprioritising tasks under pressure. * Stakeholder Management: Excellent communication, negotiation, and influencing skills, capable of building strong relationships with stakeholders at all levels. * Data & Technical Proficiency: An appreciation for data modelling, particularly SQL, with a desire to deepen your skills. Fluency in MacOS, Slack, Airtable, and GSuite tools is required, along with a strong aptitude for learning new systems. * Communication & Feedback: Excellent written and verbal communication skills in English, and the ability to provide clear, constructive, and actionable feedback. * Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable. * Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment. * Values Driven: A demonstrated approach to work that aligns with Monzo's core values. ## Description The Workforce Management team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers. As the Forecast Change Manager, you'll be instrumental in our mission to understand the drivers of change. You'll be responsible for the end-to-end FCR (Forecast Change Request) process, partnering with our Operations Stakeholders and Forecast Analysts to implement and refine the right procedures., + Leading the assessment and prioritisation of initiatives that influence COps headcount requirements, ensuring all opportunities are thoroughly documented. + Collaborating with cross-functional teams, e.g. Delivery, Strategy, and Product, to accurately model the impact of new processes, marketing campaigns, or policy changes on FTE and hiring needs. + Serving as a key liaison to ensure new or evolving lines of business are correctly scoped and successfully delivered through the FCR process. + Tracking the implementation of approved forecast changes, validating that they meet their agreed-upon business objectives. + Establishing a clear accountability framework for forecast change owners, empowering them to take corrective action and ensuring timely delivery. + Analysing FCR drivers to identify trends and opportunities for process improvement, collaborating with Forecast Analysts to enhance forecasting accuracy. ## Related Videos - [1000 things we tried for new work. 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