> Markdown version of [/jobs/ext/645527-l1-l2-support-engineer-deskside-support](https://www.wearedevelopers.com/jobs/ext/645527-l1-l2-support-engineer-deskside-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L1/L2 Support Engineer (Deskside Support) - **Company:** Global Technology Solutions Ltd. - **Location:** London, UK - **Salary:** £37,700.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Azure Active Directory, Wi-Fi Technology, Office365, Peripherals, Laptops, Servicenow - **Published:** June 25, 2026 - **Apply:** https://find.jobs/jobs-near-me/l1-l2-support-engineer-deskside-support-london/2840262137-2/ ## About the Role * Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. * Strong troubleshooting experience across: + Windows 11 + macOS + Microsoft 365 (O365) + GlobalProtect VPN * Experience supporting: + Windows laptops and desktops + Apple MacBooks + iPhones and mobile devices + Printers and peripherals * Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. * Experience using ServiceNow or similar ITSM ticketing systems. * Strong customer service and communication skills. * Ability to work independently and manage multiple support requests. Desirable * Experience working within enterprise or corporate environments. * Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. * ITIL Foundation certification or awareness. Personal Attributes * Excellent customer-facing skills. * Professional and approachable manner. * Strong problem-solving and analytical abilities. * Well organised with good attention to detail. * Ability to remain calm under pressure and prioritise workload effectively. * Team player with a proactive approach to support. Services in Scope * Deskside Support * PC and Laptop Support * Hardware Diagnostics * Software Support * Peripheral Device Support * Mobile Device Support * User Account Support * Network and Connectivity Troubleshooting * Incident Management via ServiceNow ## Description We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience., * Provide face-to-face technical support through the Tech Bar appointment service. * Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. * Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. * Support Apple iPhones and related mobile device issues. * Troubleshoot Windows 11 and macOS operating system issues. * Support and resolve incidents relating to Microsoft 365 applications and services. * Troubleshoot GlobalProtect VPN connectivity issues. * Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. * Install, configure, and support desktop software and peripheral devices. * Take ownership of incidents from initial diagnosis through to resolution. * Accurately log, update, and manage tickets within ServiceNow. * Escalate complex issues to relevant support teams when required. * Maintain high levels of customer service and communication throughout the support process. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)