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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** nCino, Inc. - **Location:** Wilmington, NC, United States - **Experience:** Experienced - **Salary:** $52,416.0 - $83,824.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Apple Mac Systems, Collaborative Software, Issue Tracking Systems, Networking Basics, Productivity Software, Software Configuration Management, User Provisioning Software, Enterprise Software Applications, Software Troubleshooting, Information Technology, Deployment Automation, User Administration - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d47be3a2f35c22b ## About the Role Do you have experience in macOS?, * Undergraduate degree in Computer Science, Information Technology, or related field with 2+ years of IT support experience or equivalent combination of education and experience * Proven ability to independently troubleshoot and resolve complex technical issues across multiple technology domains * Strong knowledge of Windows and macOS operating systems with advanced troubleshooting capabilities * Experience with enterprise applications, productivity tools, and collaboration platforms used in corporate environments * Understanding of networking fundamentals, user account management, and IT security best practices * Experience with IT service management tools and ticketing systems for managing support workflows * Excellent customer service skills with ability to communicate technical information clearly to non-technical audiences * Strong analytical and problem-solving skills with systematic approach to diagnosing complex issues * Ability to mentor junior team members and share knowledge effectively * Strong organizational skills with ability to manage multiple concurrent support requests and projects * Professional communication skills for interacting with users at all organizational levels * Commitment to continuous improvement and staying current with technology trends Desired * Multiple IT certifications (CompTIA A+, Network+, Microsoft, Apple, or similar) * Experience with mobile device management platforms and enterprise deployment tools * ITIL Foundation certification or knowledge of IT service management frameworks If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. ## Description Provides independent second-level technical support for complex user technology needs as part of the IT Help Desk team. Independently analyzes and resolves escalated technical issues, collaborates across IT teams to solve multi-faceted problems, documents solutions for knowledge improvement, and mentors junior team members. Manages day-to-day support operations including system administration, hardware/software troubleshooting, user provisioning, and cross-functional IT projects., * Respond to escalated IT support requests, independently analyzing and troubleshooting complex issues across hardware, software, and network domains. * Break down multi-faceted technical problems, identify dependencies across systems and teams, and implement solutions with minimal supervision. * Manage and prioritize global IT Help Desk queue, assessing ticket risk and impact to determine appropriate routing and response timing. * Troubleshoot complex hardware issues including Mac/PC systems, mobile devices, and audiovisual equipment requiring advanced diagnostic skills. * Resolve advanced software configuration problems across operating systems, productivity suites, collaboration platforms, and enterprise applications. * Manage user account lifecycle including provisioning, access changes, and de-provisioning across multiple systems following security protocols. * Document troubleshooting processes and resolutions in IT knowledge base to support team learning and reduce future ticket volume. * Lead new employee onboarding technology setup, ensuring smooth provisioning of hardware, software, and system access. * Collaborate with specialized IT teams (Infrastructure, Security, Applications) on complex issues requiring cross-functional expertise. * Provide informal mentoring to junior IT specialist by sharing troubleshooting techniques, best practices, and technical knowledge. * Participate in IT projects and initiatives, contributing technical expertise and supporting implementation of new technologies or processes. * Stay current with emerging technologies, support tools, and IT best practices through continuous learning and professional development. * Leverage advanced technologies including AI/ML and intelligent automation to optimize infrastructure operations, predict system issues, and enhance decision-making capabilities. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)