> Markdown version of [/jobs/ext/646759-remote-1st-2nd-line-it-support-engineer-german-speaking](https://www.wearedevelopers.com/jobs/ext/646759-remote-1st-2nd-line-it-support-engineer-german-speaking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Remote 1st / 2nd Line IT Support Engineer - German Speaking

- **Company:** Mexa Solutions
- **Location:** Portsmouth, UK (Remote available)
- **Salary:** £25,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Logging, Network Support
- **Published:** June 25, 2026
- **Apply:** https://find.jobs/jobs-near-me/remote-1st-2nd-line-it-support-engineer-german-speaking-portsmouth-hampshire/2835115802-2/

## About the Role

* Fluency in spoken and written German: native or business-level essential
 * Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
 * Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
 * A calm, confident communicator who is able to support users with empathy and clarity
 * Someone who's proactive, reliable, and comfortable working independently from home

This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team.

## Description

* Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
 * Troubleshooting hardware, software, network, and Microsoft 365 issues
 * Logging and managing tickets through to resolution
 * Escalating more complex issues to senior engineers when needed
 * Keeping users informed and ensuring a high level of customer service throughout
 * Working closely with internal UK-based teams to maintain smooth service delivery


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