> Markdown version of [/jobs/ext/64727-senior-technical-support-information-systems-analyst-ii-option-a](https://www.wearedevelopers.com/jobs/ext/64727-senior-technical-support-information-systems-analyst-ii-option-a). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support (Information Systems Analyst II, Option A) - **Company:** State of Illinois - **Location:** Springfield, IL, United States - **Experience:** Expert - **Salary:** $96,720.0 - $142,212.0 - **Contract:** Permanent contract - **Skills:** ASP.NET, HTML, JavaScript (Programming Language), Adobe Acrobat, Software Applications, Application Services, Microsoft Azure, C Sharp (Programming Language), Cascading Style Sheets (CSS), Software Documentation, Information Systems, Databases, Data Validation, Database Design, Digital Signature, Systems Analysis, JAWS Scripting Language, Microsoft Visual Studio, Microsoft Project, Microsoft Visio, Microsoft SQL Server, Visual Basic .NET (Programming Language), Scrum Methodology, Program Design Languages, Systems Development Life Cycle, Salesforce.Com, Microsoft SharePoint, Software Engineering, SQL Server Reporting Services, Systems Integration, Extensible Markup Language (XML), DocuWare, Information Technology, Vba Programming Language, Programming Languages - **Published:** May 13, 2026 - **Apply:** https://illinois.jobs2web.com/job/Springfield-Senior-Technical-Support-%28Information-Systems-Analyst-II%2C-Option-A%29-IL-62703/1390223300/ ## About the Role Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Senior Application Support providing support to the Office of the Illinois State Fire Marshal (OSFM). In this role you will provide a full range of complex professional and advisory functions in IT applications services and coordinate and/or conduct complex application development on-site and at user provided facilities using designated software/programming language for database design, program design, and the supplied support tools for testing the new processes while implementing System Development Life Cycle (SDLC) processes. In addition, you will serve as a project lead on complex projects determining and coordinating project components such as project scheduling and, * Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields. * Requires three (3) years of professional experience in Application Services or a related Information Technology field. Specialized Skills * Requires three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives. * Requires three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems. * Requires three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices. * Requires three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination., * Three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives. * Three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems. * Three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices. * Three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination. * Three years of professional experience utilizing enterprise productivity and compliance tools, including SharePoint, MS Project, MS Visio, Adobe Acrobat/Designer, DocuWare Management Software, and Digital Signature Technologies; with working familiarity with accessibility tools (e.g., JAWS) and compliance standards. * Three (3) years professional experience applying advanced proficiency in application development and system integrating using ASP.NET, C#, JavaScript, VB.NET, Visual Basic, HTML, CSS, XML, SQL Server, SQL Reporting Services, and Visual Studio with demonstrated experience building and supporting database-driven applications. * Ability to develop and execute testing plans, scripts, and data validation procedures while ensuring adherence to security standards and maintaining overall system integrity. * Ability to apply excellent analytical and problem solving skills, and to communicate complex technical information clearly through strong verbal and written communication, including preparing user guides, operational manuals, and system documentation. * Ability to prepare and deliver effective presentations to diverse audiences, including technical and nontechnical stakeholders and skill in leading workshops, knowledge-transfer sessions, and training activities. * Microsoft Certified (Azure Developer Associate or Power Platform Developer), Salesforce Platform Developer I/II, PMP or Agile/Scrum, and ITIL Foundation. Conditions of Employment NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. * Requires the ability to verify identity. * Requires employment authorization to accept permanent full-time position with State of Illinois. * Requires the ability to pass a position specific, agency required background check and self-disclosure of criminal history. * Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices. * Requires the ability to lift and carry objects or equipment weighing up to 25 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds. * Requires the ability to travel in performance of duties. * Requires the ability to work outside of normal hours to meet deadlines. * Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine. ## Description Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution, * Under administrative direction, serves as a Senior Technical Support for the Department of Innovation & Technology (DoIT), supporting the Office of the Illinois State Fire Marshal (OSFM), providing a full range of complex, professional, and advisory functions in IT application services. * Serves as a technical liaison with vendors, coordinating complex support activities and issue escalations to align solutions with agency objectives. * Analyzes system issues and recommends improved procedures and techniques to enhance supported application systems. * Serves as a primary support resource for both scheduled and remedial maintenance of assigned applications. * Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. * Attends demonstrations and exhibitions related to assigned operations. * Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above., * Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties. * The conditions of employment listed are incorporated and/or related to any duties included in the position description., This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building Multi-Tenant ASP.NET Core Applications: Best Practices and Real-World Solutions](https://www.wearedevelopers.com/videos/1552-building-multi-tenant-asp-net-core-applications-best-practices-and-real-world-solutions) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Developing ASP.NET Core Microservices with Dapr: A practical guide](https://www.wearedevelopers.com/videos/1528-developing-asp-net-core-microservices-with-dapr-a-practical-guide) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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