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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** Quanta Services - **Location:** Denver, CO, United States - **Salary:** $45,760.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Software Applications, Computer Maintenance, Computer Networks, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Smart Devices, Wi-Fi Technology, Tablet Computers, Information Technology - **Published:** June 26, 2026 - **Apply:** https://www.juju.com/job/00000000gb0k3w ## About the Role * Basic knowledge of operating systems and service desk support practices * Proficiency in Windows Operating Systems * Proficiency in Microsoft Office applications * Basic understanding of networking concepts including IP addressing, Wi-Fi connectivity, and VPN access * Ability to troubleshoot desktop software and hardware issues * Familiarity with troubleshooting mobile devices and tablets Skills & Competencies * Strong analytical and problem-solving skills with the ability to resolve common technical issues * Ability to diagnose issues and escalate complex problems appropriately * Ability to provide efficient technical support both over the phone and in person * Excellent verbal and written communication skills * Strong organizational and time management skills with attention to detail ## Description PAR Electrical Contractors, LLC is seeking a Service Desk Technician to join our Information Technology team in Denver, Colorado. This role is essential to keeping our workforce connected, productive, and equipped with the tools they need to deliver world-class electrical construction projects across the country. As a Service Desk Technician, you will be the first point of contact for PAR employees experiencing technical challenges. You will respond to support requests both locally and remotely, applying diagnostic techniques and a solutions-first mindset to resolve issues efficiently and professionally. This is a hands-on, people-centered role where your technical expertise directly supports the success of our field and office teams. Salary range: $22.00 - $27.00 per hour based on experience What You'll Do Technical Support & Troubleshooting * Respond to support requests both locally and remotely using diagnostic techniques and targeted questions * Determine the best solution based on the issue and details provided by employees * Walk staff through the problem-solving process in a clear, patient, and professional manner * Escalate unresolved or complex issues to the appropriate support personnel * Assist staff with hardware, software, and basic connectivity challenges * Provide help-desk support and resolve problems to the user's satisfaction * Assist call-ins and in-person walk-ups with technical difficulties Workstation & Equipment Management * Install, configure, and troubleshoot workstation PCs and other computer-related hardware * Maintain workstation components through repair or replacement as needed * Install, test, and configure new workstations, peripheral equipment, and software * Maintain workstation configurations, utilities, and software default settings * Perform routine computer maintenance and system updates Mobile Device Management * Manage the full lifecycle of company mobile accounts and devices across the organization * Handle new account setup, carrier transfers, and account terminations; manage and monitor account costs * Provision and configure Apple iOS and Android smart devices for company use * Perform ongoing mobile account maintenance and troubleshooting * Provide on-call support for mobile device issues across the organization User Access & Onboarding * Facilitate staff access to technology resources through standard processes * Assist with onboarding of new users, including account setup and system access * Provide basic computer training and guidance to staff as needed Documentation & Process Improvement * Record events, issues, and resolutions accurately within the company's ticketing system ## Related Videos - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Quantum DevOps - Quantum Application Development](https://www.wearedevelopers.com/videos/1441-quantum-devops-quantum-application-development) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)