> Markdown version of [/jobs/ext/654675-it-support-specialist-operations](https://www.wearedevelopers.com/jobs/ext/654675-it-support-specialist-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist, Operations - **Company:** Manhattan University - **Location:** New York, NY, United States - **Contract:** Permanent contract - **Skills:** Software Documentation, Desktop Computing, Software Troubleshooting, Peripherals, Information Technology - **Published:** June 26, 2026 - **Apply:** https://jobs.chronicle.com/job/38006169/it-support-specialist-operations/ ## About the Role · Associate's or Bachelor's degree in Information Technology, Educational Technology, or a related field (or equivalent experience). · Experience supporting end users, desktop systems, and A/V technology. · Strong troubleshooting, organizational, and time management skills. · Excellent interpersonal, communication, and customer service skills. Supplemental Information · Experience working in a higher education or academic environment. · Experience supervising or mentoring student employees. · Familiarity with classroom technologies (e.g., lecture capture, learning spaces, hybrid/Zoom-enabled rooms). · Experience with help desk ticketing systems and asset management tools. ## Description The IT Support Specialist - Operations supports the delivery of technology services across academic and administrative environments within a higher education institution. This role ensures that classroom and conference room technology is fully functional, oversees a student-run help desk, and manages the deployment and inventory of computing equipment. The position plays a key role in supporting teaching, learning, and campus operations through reliable and responsive IT services., Classroom & Academic Technology Support: · Ensure all classroom technology including projectors, displays, instructor workstations, and peripherals is operational and ready for instruction. · Provide support for instructional technology used by faculty during classes and events. · Troubleshoot and resolve issues with audiovisual (A/V) systems in classrooms, lecture halls, and conference rooms. · Ensure all software in labs is properly licensed and installed · Perform routine inspections and preventative maintenance of classroom technology. · Collaborate with faculty and academic departments to address technology needs and improve the classroom experience. A/V & Conference Room Technology: · Maintain and support A/V systems in conference rooms, meeting spaces, and event venues. · Assist with setup and support for campus events requiring A/V technology. · Coordinate repairs, upgrades, and replacements of A/V equipment as needed. Student Help Desk Operations: · Manage the day-to-day operations of the student-run IT help desk. · Recruit, train, mentor, and schedule student employees to ensure consistent coverage. · Develop student staff technical and customer service skills. · Supervise ticket intake, triage, and resolution processes, ensuring service levels are met. · Serve as an escalation point for complex or sensitive issues. Hardware Deployment & Asset Management: · Inventory, tag, and track incoming IT equipment, including computers and peripherals. · Configure and deploy new employee workstations (faculty and staff), ensuring timely onboarding. · Maintain accurate asset management records and documentation. · Coordinate lifecycle management, including refresh, redeployment, and disposal of equipment. End User Support: · Provide technical support to faculty, staff, and students for hardware, software, and classroom technology. · Troubleshoot issues related to desktops, laptops, mobile devices, and peripherals. · Support onboarding of new employees by ensuring their technology is fully functional on day one. · Create and maintain user documentation and knowledge base articles. ## Related Videos - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [Coffee with Developers - CODE100 Manchester challenger Gbenga Oladipupo](https://www.wearedevelopers.com/videos/894-coffee-with-developers-code100-manchester-challenger-gbenga-oladipupo) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)