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# LSS/Helpdesk Specialist

- **Company:** Linchpin Solutions
- **Location:** Quantico, VA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Office, Moodle, Software Engineering, User Accounts
- **Published:** June 26, 2026
- **Apply:** https://www.juju.com/job/00000000gb3xl5

## About the Role

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring a dynamic, experienced Learning System Support/Helpdesk Specialist., + Experience with Microsoft Office

 + Verbal and written communication skills

 + Ability to work both collaboratively and individually

 + Critical Thinking Skills, Education & Certifications

 + Associate's Degree in IT, Business Administration, or a related field

 + Moodle Admin Basics

 + HDI Support Center Analyst

Experience Requirements

 + 2-3 years of administrative experience preferred

## Description

The Help Desk Specialist manages day-to-day operations for the Learning Support System section, providing high-level technical expertise for Moodle and the broader eLearning Environment. This role focuses on account management and troubleshooting to support students, staff, and instructors across the enterprise., Responsible for overseeing day-to-day help desk section activities and establishing user accounts for learning support systems and enterprise e-learning programs. Specialists must submit, track, and resolve user issues using trouble-ticking software, escalating problems when necessary. Candidates must:

 + Answer help desk phone calls

 + Assist Users with enrollment

 + Placing Students into appropriate seminar course sites

 + Processing waivers or equivalency requests

 + Provide tier I and tier II troubleshooting for online coursework issues

 + Respond to technical or policy inquiries regarding distance learning and professional military education

Additional duties include:

 + Performing Tier I testing for newly developed

 + Generating temporary password resets

 + Supporting international student account creation

 + Assisting in the development of help desk tutorials and training tools


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