> Markdown version of [/jobs/ext/656675-onsite-tier-3-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/656675-onsite-tier-3-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Onsite Tier 3 Helpdesk Technician

- **Company:** Insight Global
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Desktop Computing, Linux, Issue Tracking Systems, Networking Hardware, Linux Support, Quantum Computing, Office365, 3-tier Architectures
- **Published:** June 26, 2026
- **Apply:** https://www.juju.com/job/00000000gb3y15

## About the Role

* 5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.

 * Familiarity with basic troubleshooting and support of Linux Operating Systems.

 * Strong experience providing Level 3 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets

 * Experience with O365 administration.

 * Experience working with ticketing systems such as Jira.

 * Ability to lift 50 pounds, including racking and stacking servers.

 * Excellent analytical and problem-solving skills.

 * Ability to work effectively in a fast-paced and dynamic environment. - Experience using Jira as a ticketing system.

## Description

Insight Global is looking to hire a Level 3 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.


## Related Videos

- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)