> Markdown version of [/jobs/ext/657202-sr-ebs-analyst-master-data-lead](https://www.wearedevelopers.com/jobs/ext/657202-sr-ebs-analyst-master-data-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr EBS Analyst | Master Data Lead - **Company:** i360technologies, Inc - **Location:** Chesapeake, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Oracle (Applications), Data Management, User Administration, Servicenow, User Accounts - **Published:** June 26, 2026 - **Apply:** https://diversityjobs.com/career/17381798/Sr-Ebs-Analyst-Fsms-Master-Data-Lead-Virginia-Chesapeake ## About the Role * Bachelor's degree. * Minimum 6 years of related experience, with significant time leading help desk or application support operations. * Demonstrated experience managing ticket queues, service levels, and a support team. * Experience with ServiceNow (or similar ITSM platform) and user account administration. Nice to Have * Experience supporting Oracle Federal Financials users. * Familiarity with federal financial management environments and shared service operations. * ITIL certification or formal service management training. Security & Eligibility Requirements * Ability to obtain and maintain a federal Public Trust (suitability) clearance * Must be able to pass a federal background investigation and obtain client site access. * U.S. Citizenship or Permanent Residency required (no visa sponsorship available) ## Description At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an O&M Tier 1 Lead to run centralized user and application support for the client's Oracle Federal Financials help desk, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and drives the recurring reporting the client relies on. This is a designated key personnel position. Key Responsibilities * Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and transaction problems received through ServiceNow tickets, phone, email, and walk-ins. * Oversee user account management and administration across roughly 19,000 accounts. * Manage incident triage, categorization, research, and escalation for issues that cannot be resolved at Tier 1. * Ensure all calls and requests are documented accurately in ServiceNow and that service level agreements are met. * Produce and submit recurring reports, including weekly summaries, O&M reports, and monthly statistics drawn from ServiceNow. * Lead testing of the applications that support Tier 1 functions (for example, ALM, ServiceNow, FSMS). * Support audit requests by participating in meetings and providing documentation and data. * Coordinate with Tier 2, the functional and program leads, and the client program office on escalations and process improvements. ## Related Videos - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)