> Markdown version of [/jobs/ext/658350-network-analyst-ii](https://www.wearedevelopers.com/jobs/ext/658350-network-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Analyst II - **Company:** N.c. Department Of Information Technology (ncdit) - **Location:** United States (Remote available) - **Salary:** $75,818.0 - $113,727.0 - **Contract:** Permanent contract - **Skills:** VoIP, Cisco Unified Communications Manager, Cloud Computing, Computer Networks, Continuous Availability, Routing, Public Switched Telephone Networks, TCP/IP, Virtual Local Area Networks, Information Technology, Cisco - **Published:** June 26, 2026 - **Apply:** https://www.dice.com/job-detail/3fbaefed-1c1a-4715-9060-8bbee8b03578 ## About the Role Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science, an IT related field, or related technical degree from an appropriately accredited institution and one year of experience in networking or related area; or Associate degree in computer science, an IT related field, or related technical degree from an appropriately accredited institution and two years of experience in networking or related area; or High School or General Educational Development (GED) diploma and five years of experience in networking or related area; or an equivalent combination of education and experience. ## Description The Network Analyst II is part of the NCDIT Voice Operations team and is responsible for supporting the State's Enterprise IP Telephony environment. The role ensures reliable service delivery through regular communication with agency contacts, resolution of service requests and incidents within established SLAs, and consultation on inbound and outbound calling workflows. The position works closely with other NCDIT Network & Telephony engineering teams and external vendors to plan capacity needs and support moves, adds, and changes. Responsibilities also include provisioning, maintenance, troubleshooting, and repair activities to ensure proper operation of all voice service components., Provide operational support for the State's Enterprise IP Telephony platform. Maintain service levels through regular communication with agency stakeholders. Resolve service requests, incidents, and technical issues within SLA timeframes. Perform system provisioning, configuration, maintenance, troubleshooting, and repair activities. Support CUCM, CUC, Cisco Cloud Calling, and Cisco Control Hub administration. Collaborate with engineering teams and vendors on capacity planning, system enhancements, and change implementation. Participate in a 24/7 on-call rotation to ensure continuous availability of critical voice services. About the Division: The NCDIT Voice Operations team is responsible for the delivery, support, and continuous improvement of the State's enterprise voice communications services. The team manages a broad portfolio of technologies including IP telephony call processing, cloud calling solutions, unified messaging, public switched telephone network (PSTN) connectivity, and telephony provisioning and deployment services. Working closely with agency customers, engineering teams, and technology vendors, the unit ensures secure, reliable, and scalable communications solutions that support the business operations of state government. Knowledge Skills and Abilities/Management Preferences The following Management Preferences are not required, but applicants that possess these skills are preferred: * Experience administering and supporting cloud-based calling and communication platforms such as Cisco Cloud Calling, MS Teams Cloud Calling, and InformaCast * Experience supporting enterprise voice and telecommunication infrastructure and services * Experience with Layer II and Layer III networking concepts, including TCP/IP, VLANs, routing, switching, and Quality of Service (QoS) This position requires a fingerprint-based background search. 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