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# IT Support Administrator

- **Company:** Irvine Technology Corporation
- **Location:** Laurel, MD, United States
- **Salary:** $54,080.0 - $79,040.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Issue Tracking Systems, Microsoft Software, Software Tools, Microsoft SharePoint, Microsoft InTune, Information Technology, Patch Management
- **Published:** June 26, 2026
- **Apply:** https://www.dice.com/job-detail/91c12bd3-4907-4b96-a9bf-8750a43818bb

## About the Role

* Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
 * Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity.
 * Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
 * Strong knowledge of Microsoft technology stack: DNS and DHCP, Active Directory, Entra ID, Microsoft 365 Admin, Intune Admin, SharePoint Admin, Teams Admin, Exchange Admin
 * Experience with GPOs and Patch Management tools
 * Ability to monitor the desktop environment using hardware and software tools.
 * Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
 * Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
 * Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
 * Education: Information Technology Certifications are preferred.

## Description

Our client is seeking an IT Support Administrator (Level 2) to support their 7k corporate users for a 1+ month contract. This position will troubleshoot and provide administration for Active Directory, Intune, Exchange, M365, and SharePoint., * Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency.

 * Resolves complex problems and answers questions related to the computing environment.
 * Contacts vendors and carrier support when necessary to resolve problems and/or outages.
 * Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
 * Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required.
 * Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
 * Prepares customers to use hardware and software by conducting training where necessary.
 * Documents new and existing procedures and processes within technician knowledgebase.


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