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# Desktop Support Technician Level II

- **Company:** Tyto Athene
- **Location:** Peru, IN, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Network Service, Software Engineering, Software Systems, Mainframe Programming, Information Technology
- **Published:** June 26, 2026
- **Apply:** https://www.juju.com/job/00000000gb40nu

## About the Role

Required:

 + Experience managing network modernization work or system projects of similar scope and complexity

 + Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)

 + Capabilities needed to deliver in-person and remote IT aid.

 + Fantastic installation, diagnostic, upgrade, and restoration abilities.

 + Excellent vertical and lateral thinking.

 + Superb time management skills.

 + Clear written and verbal communication.

 + Forbearing, flexible, and supportive

 + On site support at Grissom, IN

 + Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

## Description

Tyto Athene is searching for a **Desktop Support Level II** at Grissom Air Force Base. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

**Responsibilities** :

 + Provide support to end-users for PC, server, mainframe applications, and hardware.

 + Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

 + May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

 + Simulate or recreate user problems to resolve operating difficulties.


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