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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Ops & Support Technician - **Company:** Idaho Division of Human Resources - **Location:** Boise, ID, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, VoIP, Microsoft Outlook, System Configuration, Multi-Factor Authentication, Information Technology Operations, Network Connections, Network Protocols, Computer Networking Systems, Office365, Peripherals, Audio Streaming, Microsoft InTune, Computer Equipment, Information Technology, Network Server, Multiplatform, Cisco - **Published:** June 26, 2026 - **Apply:** https://www.juju.com/job/00000000gb3wm7 ## About the Role * Experience operating and supporting Windows 11 in a hybrid work environment, including some Microsoft Intune experience. * Experience installing, configuring and supporting the following applications on Windows workstations and mobile devices. o Microsoft Office365/Entra o Microsoft Outlook email o Cisco Secure Endpoint VPN Client o DUO Multi Factor Authentication o Enterprise IM * A good understanding of enterprise OS deployment technologies. * A good understanding of printer technology. * A good understanding of video and audio streaming, formats, and technology. * Excellent communication and documentation skills. * Ability and Social skills needed to work in a team setting to assist and train end users. * VOIP Phone system experience. * Good knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation and troubleshooting. * Experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems; installing and maintaining computer hardware, software, and peripherals in the network and/or multi-platform environment; providing one-to-one IT training. * Knowledgeable of relevant operating systems, network protocols, and standard applications, as well as end-user support service, servers, networks, and workstations. Incumbents have an in-depth understanding of hardware, peripherals, devices, and software applications to independently install, maintain, and troubleshoot hardware/software and resolve the majority of user and system problems. Position is primarily 1st shift (8:00 AM to 5:00 PM, Monday thru Friday). However, some weekend and after-hours support may be required. ## Description The Idaho State Controller's Office is looking for an IT Operations and Support Technician to join our team. The ideal candidate will be supporting the user-level technical components of a small to medium office environment and primarily providing technical support to all users as a member of a support team. The ideal candidate should have excellent problem solving and communication skills, flexibility and adaptability, and the ability to work under pressure. This role is dependent on real-time teamwork, in person mentoring and in-person collaboration to problem solve and provide customer service in real time. This is a career level position. Incumbents focus on the processes and administration of business workstations and user-level hardware and services. They can identify and resolve complex operational problems and provide first-tier technical support to internal staff. Essential Job Functions: * Provides a wide range of technical assistance to system users; installs software, hardware, and cabling, including non-standard configurations; manages day-to-day aspects of network connectivity and user productivity. * Upgrades workstation hardware and software to latest stable versions. * Maintains the IT Asset Inventory system and physical storage . * Supports and trains users on enterprise VOIP Phone system, conference room AV and video conferencing technology. * Supports and trains users on enterprise printing. * Supports technology and connectivity of statewide training classes. * Supports the existing SCO workstation infrastructure concurrently with the implementation and support of the future SCO infrastructure. * In-person (and in office) collaboration with team members to problem solve and provide customer service in real time is essential to this position. Additional Functions: * Contributes to the positive performance of the Division of Computer Services and the State Controller's office. * Demonstrates timely and consistent attendance. * This is an in-office position. * Any additional duties as assigned by State Controller or his/her designee. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)