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# Digital Consultants

- **Company:** Digital Consultants LLC
- **Location:** United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $69,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Equipment
- **Published:** June 26, 2026
- **Apply:** https://www.dice.com/job-detail/753b6393-f306-49a1-b8f2-c238151319d3

## About the Role

* 5 years of IT support experience
 * Clearance: Top Secret/SCI
 * Certification: DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP

## Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family., Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.

Duties to include:

 * Troubleshoot, resolve, or escalate tickets that have been assigned
 * Initiate and resolves service request/problem incidents
 * Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
 * Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
 * Route calls to product line specialists, application, or system support specialists
 * Maintains and updates records and tracking databases
 * Support all special projects. Ex. office moves, printer/scanner refresh, DONAA setup/tear down, training room set up, etc.
 * Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
 * Provide training assistance to Tier 1
 * Assist, as needed, to the VIP team
 * Alerts management to recurring problems and patterns of problems
 * Works with system administrators and developers to ensure services/incidents are completed
 * Provides an outstanding customer service experience in a variety of circumstances across all organizational levels


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