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# Development Manager

- **Company:** TEKSYSTEMS INC.
- **Location:** Dublin, OH, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $135,200.0
- **Contract:** Temporary to permanent
- **Skills:** Clean Code Principles, Agile Methodology, Code Review, Continuous Integration, DevOps, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Systems Integration, Cloud Platform System, Genesys, Reliability of Systems, Api Design
- **Published:** June 27, 2026
- **Apply:** https://www.juju.com/job/00000000gbp9bm

## About the Role

+ 5+ years of software development experience

 + 2+ years leading or managing development teams

 + Proven success coaching teams in Agile environments

 + Strong understanding of SDLC, code reviews, and development best practices

 + Hands-on experience with Genesys Cloud CX, especially IVA flow/botflow development

Nice to Have

 + Genesys Cloud CX certifications (Architect, Developer, etc.)

 + Experience with IVR or Call Center technologies

 + Exposure to networking, telephony, or firewall systems

 + Background in cloud environments, CI/CD, or DevOps practices

 + Experience working with APIs and integrations

## Description

We're looking for a Development Manager who thrives at the intersection of people leadership and technical excellence. In this role, you'll guide a talented team of developers, shape best practices, and drive delivery of high-impact solutions in a fast-paced Agile environment.

If you're passionate about building high-performing teams, solving complex problems, and creating seamless customer experiences-this is your opportunity to make a real impact.

What You'll DoLead & Develop Talent

 + Manage, mentor, and coach a team of 5+ developers

 + Foster a collaborative, accountable, and growth-oriented culture

 + Conduct regular 1:1s, performance conversations, and development planning

 + Remove roadblocks and empower your team to succeed

Drive Engineering Excellence

 + Establish and evolve coding standards, development best practices, and documentation

 + Lead structured peer code reviews to ensure quality and consistency

 + Champion modern tools, automation, and continuous improvement

Own Agile Delivery

 + Partner with Product Owners and Scrum Masters to define clear, achievable sprint goals

 + Ensure consistent delivery against timelines and quality expectations

 + Align work to team capacity and strategic priorities

Ensure Operational Strength

 + Build redundancy across the team to reduce single points of failure

 + Identify skill gaps and implement cross-training strategies

 + Maintain strong system reliability and team resiliency

Lead Genesys Cloud CX Innovation

 + Drive development initiatives within Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent)

 + Oversee flow and botflow development, configuration, and optimization

 + Collaborate with architects and stakeholders to design scalable, customer-centric solutions


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