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# Remote -Technology Tech & Sales Support

- **Company:** Teleperformance USA
- **Location:** Santa Cruz, AZ, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Desktop Computing, Issue Tracking Systems, Internet Services, Internetworking, Web Applications, Software Troubleshooting, PkMS
- **Published:** June 27, 2026
- **Apply:** https://www.juju.com/job/00000000gbf99y

## About the Role

+ **Over 18 years of age** **What We Prefer**

 + **HS Diploma or equivalent**

 + **Comfort with desktop computer system**

 + **Proven oral & written communication skills**

 + **Familiarity with personal computers, operating systems, software, and computer terminology**

 + **Demonstrated problem solving skills**

 + **Ability to work independently and multi-task**

Key Competencies:

 + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**

 + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**

 + **Communication:** **Outstanding communication, listening, and analytical skills.**

 + **Organizational Skills:** **Strong organizational and problem-solving skills.**

 + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**

 + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**

## Description

As a** **Technology Technical Support Specialist** **,** **you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment., As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

 + **Provide front line, first level, technical assistance for consumers**

 + **Supporting Client specific high speed internet services delivering an exceptional customer experience**

 + **Resolve technical problems, within a fast paced, customer facing environment**

 + **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**

 + **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**

 + **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**

 + **Demonstrate advanced product knowledge and he ability to solve customer issues.**

 + **Resolve customer issues on the first call as frequently as possible.**

 + **Open and manage trouble ticket system for user issues, Data Network, OS issues.**

 + **Be patient, courteous and friendly with customers at all times.**

 + **Demonstrate a positive attitude.**

 + **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**

 + **Adhere to all work schedule assignments.**

 + **Abide by and support management directives and adhere to all TP policies.**

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.


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