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# SAP Commerce Cloud Manager

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Blaine, MN, United States
- **Experience:** Expert
- **Salary:** $83,250.0 - $112,500.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Cron, DevOps, Elasticsearch, Java Platform Enterprise Edition (J2EE), Monitoring of Systems, Spring Framework, Log Analysis, Payment Gateway, Release Management, SAP (Applications), Apache Solr, Systems Integration, Scripting, Microsoft Power Automate, GitHub Copilot, System Availability, Caching, Generative AI, Indexer, Backend, Hybris, Kibana, Restful APIs, Splunk, Appdynamics, Dynatrace, Docker, Microservices
- **Published:** June 27, 2026
- **Apply:** https://www.juju.com/job/00000000gb9kjs

## About the Role

+ 10 to 14 years of experience with at least 8-10 years in SAP Commerce Cloud (Hybris)

 + Strong experience in L2/L3 production support environments

 + Expertise in SAP Commerce Cloud architecture, customization, and troubleshooting

 + Hands-on experience with Java/J2EE, Spring Framework, OCC APIs, and REST services

 + Strong troubleshooting skills in performance issues, caching, indexing, and cron jobs

 + Experience with Solr/Elasticsearch search and indexing

 + Knowledge of Hybris Backoffice, Impex, and CronJobs

 + Experience with integrations (SAP backend, OMS, payment gateways, PIM)

 + Familiarity with CI/CD pipelines and deployment processes

 + Experience with monitoring tools such as Dynatrace, Splunk, AppDynamics, or Kibana

 + Good understanding of ITIL processes

These will help you stand out

 + SAP Certified Development Specialist - SAP Commerce Cloud

 + Experience with composable commerce and microservices architecture

 + Exposure to SAP Commerce Cloud Public Cloud environments

 + Familiarity with Docker and Kubernetes

 + Experience with DevOps practices and release orchestration

 + Knowledge of automation in support processes (Power Automate, scripting, alerting)

 + Exposure to Generative AI tools (GitHub Copilot, Claude, Gemini) or AIOps platforms

## Description

We are seeking an experienced SAP Commerce Cloud Onsite Manager to lead L2/L3 support and development activities for SAP Commerce Cloud (Hybris) applications. This role is responsible for managing production support operations, leading incident resolution, ensuring system stability, and acting as the primary client-facing technical expert while coordinating with offshore teams and driving continuous improvement.

In this role you will

 + Lead and manage L2/L3 support operations ensuring high availability and system stability

 + Serve as the onsite technical point of contact for clients, stakeholders, and business users

 + Own major incidents (P1/P2), ensuring timely triage, resolution, communication, and RCA

 + Monitor application performance and availability using industry tools

 + Coordinate with offshore teams to ensure 24/7 support coverage

 + Perform root cause analysis and implement preventive solutions for recurring issues

 + Support code fixes, hotfix deployments, and release management activities

 + Ensure adherence to ITIL processes (Incident, Problem, Change Management)

 + Collaborate with development teams to resolve defects and deliver enhancements

 + Track and report SLAs, KPIs, and operational metrics

 + Troubleshoot issues across OCC APIs, integrations, catalog, pricing, promotions, and search

 + Analyze logs (Hybris, Dynatrace, Splunk) for proactive issue identification

 + Partner with QA, DevOps, and product teams for smooth releases and production stability

 + Maintain documentation including runbooks, SOPs, and RCA reports

 + Drive continuous improvement initiatives to reduce incident volumes


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