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# Help Desk Analyst

- **Company:** Spectraforce
- **Location:** Richardson, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, Multi-Factor Authentication, Microsoft Office, Software Tools, Software Engineering, Office365, Information Technology
- **Published:** June 27, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=86d76ca4-3c1f-4393-960c-c25097ac85a9&OrgId=1&UserId=2044

## About the Role

* Help desk technical experience
 * Technical skills

 * Resolving technical issues

 * ? Email
 * ? Login
 * ? Office 365

Nice to have skills:

 * Multi-factor authentication experience
 * Knowledge on how to fix computers
 * Desktop support

Soft Skills:

 * Great customer service
 * Ability to walk people step by step through problem solving

Years of Experience:
2+ years

Education

H.S. diploma or GED

Software skills:

 * Office 365 Suite
 * iOS experience preferred

## Description

Role is customer service based, but some IT experience is needed
Call center

Team Overview:
Mostly independent work, but will have other team members to assist if needed

Resource's typical working day:

 * 30-40 calls/day
 * Assisting with service calls
 * Software issues
 * Login issues
 * Technical issues
 * Mobile device issues


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