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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Chattanooga, TN, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Software Applications, System Configuration, IBM Hardware Management Console, HP Thin Clients, Web Browsers, Issue Tracking Systems, Mobile Application Software, Knowledge Management, Microsoft Office, Network Architecture, Software Project Management, Okta, Information Technology, Tools for Reporting, Hardware Asset Management, Hardware Infrastructure - **Published:** June 27, 2026 - **Apply:** https://www.dice.com/job-detail/f0d6b90a-8fa7-4ef8-8ec7-2a915bedac37 ## About the Role Windows 11, windows, microsoft office, ticketing system, hardware/software, troubleshooting, Pc troubleshooting, Support, Desktop, Printers, Configuration, Customer service, audiovisual, rack and stack, mobile device, itil, Thin client, Help desk, Help desk support, Windows os, Active directory, Install, Imaging, asset management, software management, reporting tools, shipping & receiving, procurement, ios, android, mac, project execution, documentation writing, knowledge management Top Skills Details Windows 11,windows,microsoft office,ticketing system,hardware/software,troubleshooting,Pc troubleshooting,Support,Desktop,Printers,Configuration,Customer service,audiovisual,rack and stack,mobile device,itil Additional Skills & Qualifications Team Player Time Management Self sufficient Self starter Excellent communication skills White Glove customer service skills ## Description PC Support Deliverables o Monitor track all Incidents across all SNOW queues for North America. o Diagnose and resolve incidents using documented procedures to perform responsibilities o Monday - Friday 8 hour day onsite technical support (On-call and off hours when needed) o New hire hardware setup and implementation o Test assets to ensure proper functionality o Install, repair, and conduct preventative maintenance of all MARS laptops and desktops across North America o Dell warranty management\coordinating with Dell for replacement hardware Asset Management Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites. Deliverables Inventory of Windows based assets and peripherals Updating Hardware Asset Management Windows based assets Depot - Per Segment/Site asset tracking Assigning (profile & imaging) Replacement (End of Life) Break/Fix - asset needs repairing based on warranty status New Hire and Business segment moves o Shipping and Delivery - New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support o Reporting - standard In/Out stock inventory status of replacement and Depot asset inventory o Disposal of Hardware management PC Lifecycle Procurement through disposal Expectation that refresh is included in this Software Support and Installation OS Imaging on computers Deployment of software through automated tools and manual installs Install and test desktop software applications and internet browsers. iOS system and mobile app support Procurement/installation of Mars approved software Audio/Visual Support Maintenance and Testing of windows-based systems Trouble shooting issues or re-imaging windows-based systems if needed Training users on scheduling meetings and conference room software/hardware. Executive full meeting support Quality Control / Conference room Health Checks Coordinate 3rd party Vendor for updating conference room AV equipment Coordinate 3rd party Vendor for conference room installation of AV equipment Coordinate 3rd party Vendor warranty work of installed AV systems Providing live support for townhall conferences Troubleshooting wall mounted EVOKOS Network Infrastructure Support Server Hardware Support Replacements Procure HDD replacement and install for servers per request/coordination of server team. Procure servers, rack and stack per request/coordination of server team. Smart Hands Support Mars Core Services Depot Services OS Imaging and software installation Delivery of hardware and peripherals to customer Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue. Coordinated refresh/replacement for Mars North America users Managed of assets of several segments for above purposes. 3rd Party Coordination o Vendor/partners Digital Genius Sessions MS Teams Support definition o i.e. - Okta Support/Expectations Project Support Objective: To successful provide project management support for out of scope operations request including: overseeing the successful completion of projects setting targets for milestones, adhering to deadlines and allocating resources Delegating tasks on the project to TekSystems NA support team Make effective suggestions when presented with multiple options for how to progress with the project Serving as a point of contact/liaison between management and team (Mars Management, Associates and Tek Management) ; (Tek Management /Technicians) Manage scope, schedule, risk, quality and resources of projects based on Mars Inc/Tek defined scope of Project Management work responsibilities Managing end to end operations Aim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. Benefits Identifications - Collaboration Improvement Improves Productivity and Reduces Workload Performance management Scope Description - Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team. In Scope - all projects as related to and in support of the SITS support contract Out of Scope - Areas of support that are not identified within the SLA of the TEKsystems contract ITIL Process Incident/Request Change Asset Knowledge Security Innovation Aim & Purpose To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)