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# IT Manager - UK, France & Finland

- **Company:** Plaza Premium Group
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Software Applications, Application Performance Management, Confluence, Microsoft Azure, Backup Devices, Business Software, Cloud Computing, Collaborative Software, Cyber Security, Database Servers, Disaster Recovery, File Server, Virtual Private Networks (VPN), Microsoft SharePoint, Software Systems, Transmission Control Protocol (TCP), Wide Area Networks, Software Licensing, Google Cloud, Enterprise Software Applications, Firewalls (Computer Science), Computer Equipment, Information Technology, Api Management
- **Published:** June 27, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/40150678/

## About the Role

JOB REQUIREMENTS Degree holder in Computer Science, Information Technology or related disciplines.Minimum 10 years of relevant experience in IT services and project management preferably with hospitality industry experienceProven experience in vendor relationships and services managementProven track record in regional/global implementation projects and offshore vendor managementGood organizational, interpersonal and influencing skillsAbility to manage a team of global remote resources and vendorsA good team player and have strong change management skill and experienceDemonstrated effectiveness in working in cross-cultural team with a global mindsetExperience working with collaboration tools, such as SharePoint, Confluence, Jira.Project Management Professional holders preferableGood communication skills, including verbal and writing skillsPositive attitude, Self-motivated, High sense of responsibilityAbility to work independently on complex tasksExcellent analytical and
problem-solving skillsFamiliar with Windows operation systems and office applicationsHands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network securityFluency in English and Arabic. Egyptian national.Flexible to travel

## Description

JOB SCOPE Geographical Scope: UK, France & FinlandResponsible for project management for the delivery of IT capabilities needed in coordination with HQ IT, business partner IT and local vendors (including IT network and infrastructure, and business applications) for all new business development projects such as new outlets opening and new B2B partnership opportunities.Responsible for providing a high level of operational availability and stability, high level IT support services to guests and staff as well as coverage for the computer systems, data, either on site or remote, including some evenings, weekends and holidays depending on business needs.
JOB RESPONSIBILITIESLead and manage the IT support team handling L1 & L2 support for cloud platforms and business applications.Provide technical leadership in cloud operations (e.g., Azure, AWS, GCP) and enterprise applications (e.g., ERP, CRM, POS, LMS).Monitor application performance and ensure timely incident resolution and root cause analysis.Manage user requests, incidents, and problems in line with ITIL standards and SLAs.Work closely with vendors, cloud providers, and internal stakeholders to manage API integrations, patches, upgrades, and changes.Maintain documentation, SOPs, and support knowledge base.Support IT security practices related to cloud and application environments.Ensure disaster recovery and business continuity plans are in place and tested.Conduct regular training and knowledge sharing sessions for the support team.Serve as a trusted technology advisor to regional executives, helping them understand technology and matching the demand for technology with
supply of resources and capabilities.Applications and E-commerce knowledge having B2C and B2B domain experiences.Establish business partnerships with Business Line Leaders and Regional Executives by possessing a knowledge of their strategy and involvement in critical strategic planning.Manage communications to regional business stakeholders including strategy, project status and IT service delivery performance.In collaboration with Regional & HQ IT teams and lead the delivery & support of all IT initiatives (global and local) in the region, ensure proper project management and change control processes are followed, and approved budget are managed, to enable the Region business strategies and plan.Oversee the ongoing operations of all IT solutions and services in the region to ensure they meets the needs of the business, and all SLAs are met by ensuring timely problem resolution and providing excellent customer serviceInstall, support and maintain computer hardware,
network and software infrastructure as needed.Ensure all computer systems are functioning properly including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connectionEnsured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related informationProvide training, guidance, and support to end usersPerform any ad hoc IT duties as assigned


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