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# Desktop Support Engineer

- **Company:** Akaasa Technologies
- **Location:** Chicago, IL, United States
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Databases, Desktop Computing, Middleware, Issue Tracking Systems, Software Tools, Software Engineering, Enterprise Software Applications, Microsoft Power Automate, Software Troubleshooting
- **Published:** May 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us5d6cbf8081210f9ac05f5fc37f6cbaa2

## About the Role

End-user support experience with:

 * Microsoft Copilot
 * Microsoft 365
 * Microsoft Outlook
 * Microsoft Teams

Strong troubleshooting and desktop support experience
Experience working in enterprise support environments
Ability to manage high ticket volumes (approximately 200 tickets per month)
Strong customer service and communication skills
Ability to stay organized and work efficiently in fast-paced environments
Preferred Qualifications:
Associate's degree, industry certification, or equivalent hands-on experience
Experience working with enterprise ticketing systems
Knowledge of desktop/server technologies and enterprise networking concepts
Strong understanding of system maintenance and diagnostics
Ability to work collaboratively across technical and business teams
Soft Skills & Traits:
Excellent verbal and written communication skills
Strong teamwork and collaboration abilities
Self-motivated with strong accountability and reliability
High attention to detail and problem-solving mindset
Flexible and adaptable in changing environments
Strong time management and task prioritization skills
Professionalism, integrity, and customer-focused attitude
Additional Notes:
This is a net-new position supporting enterprise AI initiatives related to Microsoft Copilot
Candidate must be legally authorized to work in the United States without sponsorship
Strong emphasis on customer support, troubleshooting, communication, and enterprise desktop technologies

## Description

We are seeking a Desktop Support Engineer to provide enterprise-level end-user support focused heavily on Microsoft Copilot, Microsoft 365, Outlook, and Teams. This role will primarily support users remotely via phone and ticketing systems, with occasional desk-side support as needed.
The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting high-volume enterprise environments., Provide technical support for Microsoft Copilot, Microsoft 365, Outlook, and Teams
Troubleshoot and resolve escalated desktop and application issues from the Service Desk
Perform root cause analysis to identify and prevent recurring technical issues
Support enterprise desktop platforms, hardware, operating systems, and software tools
Monitor platform performance, availability, and system health
Implement software releases, upgrades, patches, and system changes
Configure and support desktop systems, hardware, and enterprise applications
Coordinate with infrastructure, middleware, database, and application teams for issue resolution
Maintain enterprise standards, procedures, and security compliance
Participate in system maintenance, troubleshooting, diagnostics, and platform tuning
Provide occasional onsite and after-hours support as needed
Assist with lifecycle management for hardware and software environments
Document processes, technical standards, and troubleshooting procedures


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