> Markdown version of [/jobs/ext/677855-itsm-administrator-level-3](https://www.wearedevelopers.com/jobs/ext/677855-itsm-administrator-level-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITSM Administrator Level 3 - **Company:** CACI International Inc. - **Location:** Suitland-Silver Hill, MD, United States - **Experience:** Experienced - **Salary:** $72,700.0 - $149,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CentOS, Configuration Management Databases, CompTIA Security+, Linux, Linux System Administration, Windows Servers, Server Administration, System Availability, Information Technology, Tools for Reporting, Servicenow - **Published:** June 28, 2026 - **Apply:** https://www.juju.com/job/00000000gbxsw7 ## About the Role CACI is seeking a skilled and experienced ITSM Administrator (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have in-depth knowledge of Helpdesk operations, extensive experience with Windows Servers and/or Linux/Centos administration, and expert proficiency with the Service Now ITSM Suite. This role requires a proactive individual who can manage complex IT Service Management processes, including Incident, Problem, Change, Knowledge, Service Request Management (SRM), Asset, CMDB, Self-Service, and Discovery modules., + High School Diploma or GED + In-depth knowledge of Helpdesk operations and fundamentals. + 3+ years of administration experience with Windows Servers and/or Linux/Centos. + 2+ years of experience with Service Now Reporting and performance metrics or comparable reporting tools. + 6+ years of expert experience with the Service Now ITSM Suite System Administration and development. + 3+ years of hands-on experience with Asset management, Service Request Management, and Change Management. + Minimum 3 years of experience supporting Service Now 9x or higher and implementing and administering Asset Management and Service Now Discovery. + Skills: + Proficient with various Remedy or Service Now ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery). + Experienced with Windows and Linux server administration. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Certifications: + CompTIA Security+ ITIL V4 Foundation + Service Now Certified Developer/Associate ## Description + Service Now Administration: + Administer and develop the Service Now ITSM Suite, ensuring optimal performance and alignment with organizational goals. + Implement and manage Asset Management and Service Now Discovery. + Create and manage accounts, support groups, and Product Categories within Service Now. + Helpdesk Operations: + Provide advanced support for Helpdesk operations, ensuring efficient incident and problem resolution. + Utilize Service Now Reporting and performance metrics to drive continuous improvement in service delivery. + Server Administration: + Administer Windows Servers and/or Linux/Centos environments, ensuring high availability and performance. + Perform routine maintenance, updates, and troubleshooting of server infrastructure. + Change and Asset Management: + Manage Change Management processes to ensure minimal disruption to services. + Oversee Service Request Management to facilitate timely delivery of IT services. + Implement and maintain robust Asset Management practices. + Reporting and Metrics: + Generate and analyze reports using Service Now and other comparable reporting tools to inform decision-making. + Develop performance metrics to measure the effectiveness of ITSM processes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Robots are coming into the wild! 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