> Markdown version of [/jobs/ext/677901-pss-launch-solution-lead](https://www.wearedevelopers.com/jobs/ext/677901-pss-launch-solution-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PSS Launch Solution Lead - **Company:** Sanofi - **Location:** Cambridge, MA, United States - **Experience:** Expert - **Salary:** $161,250.0 - $232,917.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Application Integration Architecture, Cloud Computing, Cyber Security, DevOps, Python (Programming Language), Scrum Methodology, Systems Development Life Cycle, Cloud Services, Salesforce.Com, Data Processing, Snowflake, Salesforce Sales Cloud, VeevaCRM, Veeva, Marketing Cloud - **Published:** June 28, 2026 - **Apply:** https://www.juju.com/job/00000000gbpd7d ## About the Role + Bachelor's degree required; advanced degree (MS, MBA) preferred + 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams + Pharmaceutical or healthcare industry experience required - strong understanding of patient services operations in pharmaceutical or healthcare industry + Proven experience with Salesforce Health Cloud + Track record of successful product launches and technology deployments + Deep understanding of healthcare data privacy regulations (HIPAA, GDPR) + Experience with PHI/PII data handling and patient data safety protocols + Ability to influence senior leadership and navigate complex stakeholder environments + Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy + Fluent in English Preferred Qualifications + Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud) + Working knowledge of integration technologies (IICS, AWS, Snowflake, Python) + An additional language beyond English is a plus ## Description The Patient Experience Launch Lead is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations. This position collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals. Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale. About Sanofi We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. Main Responsibilities Team Leadership & Management + Lead and develop a team of 6 professionals across multiple geographic locations + Foster an inclusive, collaborative environment that encourages innovation and continuous improvement + Provide clear direction, mentorship, and professional development opportunities for team members + Conduct regular performance evaluations and provide constructive feedback + Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team Technology Expertise + Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud) + Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events + Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python + Stay current with emerging technologies and industry trends relevant to patient experience + Apply technical expertise to solve complex problems and drive innovation Product Launch Support + Collaborate with cross-functional teams to ensure successful delivery of product launches + Establish and maintain strong relationships with peers, internal stakeholders, and external vendors + Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams + Develop and implement launch strategies that prioritize patient needs and experience + Monitor launch metrics and KPIs to measure success and identify areas for improvement Quality & Compliance + Champion quality-focused approaches throughout the development lifecycle + Implement left-shifting activities in the SDLC to identify and mitigate risks early + Ensure adherence to Sanofi Patient Services standards and compliance requirements + Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance + Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)