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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Venue Technology & End User... - **Company:** Harris Blitzer Sports and Entertainment - **Location:** Newark, NJ, United States - **Experience:** Expert - **Salary:** $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Linux, IPTV, Windows Servers, Network Connections, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies, Microsoft InTune, Information Technology, Deployment Automation - **Published:** June 28, 2026 - **Apply:** https://www.juju.com/job/00000000gc460e ## About the Role Required + 7+ years of experience in IT with at least 3 years in a management or team lead role + Experience supporting technology in a live event, venue, or entertainment environment is a plus but not required. Candidates from hospitality, entertainment, or media backgrounds are welcome to apply. + Strong understanding of venue technology - AV systems, digital signage, POS, WiFi + Deep expertise in Windows Server, Active Directory, Group Policy, Microsoft 365, and endpoint management (Intune, Autopilot) is critical for this role + Strong end user support background - helpdesk operations, SLA management + Excellent communication and stakeholder management skills + Ability to work evenings, weekends, and holidays for events and games + Valid driver's license preferred - travel between Newark, Jersey City, and Utica required Preferred + Networking knowledge including VLANs, switching, and enterprise WiFi is a strong bonus. Experience with Extreme Networks or similar platforms a plus + Experience supporting NHL, NBA, AHL, or other professional sports venues + Familiarity with ticketing platforms and fan-facing event technology + CompTIA, Microsoft, or relevant certifications a plus, Physical Requirements: Must be able to lift and carry up to 30 pounds ## Description The Senior Manager, Venue Technology & End User Support will be responsible for leading end user support and the operation of key systems in support of live events at Prudential Center. This role combines deep technical expertise with hands-on team leadership, with a primary focus on keeping systems running reliably for staff, events, and fans., End User Support + Provide L1 and L2 end user support for all staff including hardware, software, and application troubleshooting across Windows and Mac environments + Lead IT service desk team providing day-to-day helpdesk support and dedicated game day and event coverage at Prudential Center and across the organization + Manage IT onboarding and offboarding for venue staff + Collaborate with Manager, IT Support & Services on shared service desk coverage across all HBSE properties Venue Technology + Manage and maintain all venue technology systems at Prudential Center. + Support the IT infrastructure behind venue operations including Windows and Linux hardware, operating systems, and network connectivity used in scoreboard operations, game presentation, and broadcast workflows. This role does not operate AV or scoreboard applications directly but ensures the underlying systems are stable, patched, and secure + Support venue technology systems including Xenial POS, payment kiosks, ticketing technology, C-Cure access control, Avaya phone systems, TriplePlay IPTV, two-way radios, and fan-facing applications + Execute pre-event technology checklists covering AV, network, POS, ticketing, digital signage, and broadcast systems to ensure full readiness before every event. Serve as the onsite IT point of contact for touring and production teams, fulfilling technical requirements on event day + Serve as the primary technical point of contact for AV, network, POS, ticketing, broadcast, and access control systems, working directly with event production teams, touring companies, and external technology vendors + Manage technology setup and breakdown for events, concerts, and games + Conduct proactive maintenance schedules on all venue hardware and systems Team Leadership + Supervise and develop IT support staff at North locations + Set clear expectations, conduct regular 1:1s, and manage performance ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [6 Biggest Software Developer Conferences in Europe 2024](https://www.wearedevelopers.com/magazine/159-6-biggest-software-developer-conferences-in-europe-2024) - [Should Tech Managers Be Developers First? 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