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# Remote IT Service Desk Analyst - 1st Line Helpdesk Support

- **Company:** TXP
- **Location:** Wigan, UK (Remote available)
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Business Software, Cloud Computing, Data Centers, IBM Notes, Microsoft Office, Data Logging, Performance Monitor, Servicenow
- **Published:** June 28, 2026
- **Apply:** https://find.jobs/jobs-near-me/remote-it-service-desk-analyst-1st-line-helpdesk-support-wigan-manchester/2843901426-2/

## About the Role

* Experience in a busy telephone based customer services environment
 * 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
 * Professional and polite telephone manner
 * Proven customer service experience, ideally gained in a busy environment
 * Experience of MS Office & Lotus Notes
 * Demonstrable analytical and problem-solving skills
 * ServiceNow - desirable
 * Desirable: Some Datacentre/Cloud deployment experience

## Description

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.


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