> Markdown version of [/jobs/ext/680695-service-desk-technician-11am-8pm](https://www.wearedevelopers.com/jobs/ext/680695-service-desk-technician-11am-8pm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician (11am-8pm) - **Company:** Moser Consulting - **Location:** Indianapolis, IN, United States - **Salary:** $41,000.0 - $69,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Loss, Information Technology Operations, Wireless Networks, Peripherals, Information Technology, Cisco - **Published:** June 28, 2026 - **Apply:** https://www.juju.com/job/00000000gbxt7e ## About the Role Responsibilities include managing inquiries, diagnosing software and hardware issues, and guiding users through step-by-step solutions across all shifts, including nights, weekends, and holidays. The role demands a proactive approach to incident resolution, strong time management across varying workloads, and excellent communication skills in a high-availability support model The technician is expected to prioritize user satisfaction, maintain detailed and accurate records of all interactions, and contribute to ongoing service improvement initiatives. Operating in a round-the-clock environment requires adaptability, accountability, and the ability to perform effectively during non-standard business hours. A strong understand of IT infrastructure is essential, along with continuous learning to keep pace with the evolving technologies. The ideal candidate demonstrates a blend of technical expertise, customer service excellence, and a collaborative mindset within a shift-based team structure., + Bachelor's degree in computer science, information technology, or a related field; or equivalent experience. + Collaborates with IT teams for complex issue resolution and process improvement. + Acts as a liaison between the IT department and other business units, ensuring aligned objectives. + Assists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needs. + Contributes to IT knowledge base by documenting frequent user queries and resolutions. Preferred Skills + ITIL Foundations v4 + CompTIA A+ + COMTIA Network+ + Microsoft Certified Desktop Support Technician (MCDST) + Microsoft Certified Professional (MSP) + Cisco Certified Network Associate (CNA) ## Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the first point of contact for users facing technical issues at any time, ensuring continuous, uninterrupted support and a seamless flow of communication and resolution., This role requires extensive familiarity with Windows systems and Microsoft 365. Service Desk Technicians leverage their expertise to develop and deploy PCs, support day-to-day system performance, and safeguard against data loss and unauthorized access, all while maintaining operational continuity across a 24/7/365 support model. Role Responsibilities + Provide first-level contact and convey resolutions to user issues. + Properly escalate unresolved queries to the next level of support. + Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards. + Provides advice and guidance to colleagues regarding incidents. + Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. + Identify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and network. + Identify potential changes and system improvements to present to senior team leaders for consideration and implementation. + Ensure that work is carried out within agreed service levels and in accordance with department guidelines. + Responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clients. + Create, maintain, and distribute reports of progress to senior leadership. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How to Avoid LLM Pitfalls - Mete Atamel and Guillaume Laforge](https://www.wearedevelopers.com/videos/1328-how-to-avoid-llm-pitfalls-mete-atamel-and-guillaume-laforge) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)