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# Tier 1, IT Help Desk Support

- **Company:** Centre Technologies
- **Location:** Tulsa, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, Microsoft Office, Windows Servers, NT File System (NTFS), Server Virtualization, Information Technology
- **Published:** June 28, 2026
- **Apply:** https://www.juju.com/job/00000000gc46aj

## About the Role

+ Prioritization of tasks and meeting of deadlines, excellent time management skills

 + Excellent troubleshooting and assessment skills

 + Excellent written/verbal communication skills

 + Must be a team player with outstanding customer service skills

 + Entry of time sheets, expense reports and documentation on or before deadline, + 2+ years experience in IT related study or field.

 + Must possess basic knowledge and experience with:

 + Windows 7/8/10

 + Microsoft Office suite

 + Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)

 + Understanding of basic network concepts

 + Understanding of application, desktop, and server virtualization

 + Understanding of Desktop Deployment / Imaging

 + Bachelor's Degree a plus

Desired Experience/Certifications

 + Certifications

 + CompTIA A+ Certification a plus

 + MDAA, MCSA

 + Windows Server 2008/ 2012/ 2016

 + Microsoft Office 365 Admin portal

 + Understanding of File Permissions (NTFS & Sharing)

 + High School Degree required

 + Associate's Degree or higher preferred

Work Environment and Physical Demands

 + Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

 + Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required

## Description

The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned., + Problem management and escalation of issues in a timely manner, + Keep up-to-date on market trends, theory and new ways of doing things; embrace change

 + Assist with change-management activities

 + Prepare and deliver complete and concise documentation for all projects

 + Present progress reports to immediate supervisor and or Project Manager (if so assigned)

 + Help turn business problems into technical solutions

 + Manage deployment of equipment in compliance with established technology policies.

 + Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.


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