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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician Level III - **Company:** Elbit America Inc. - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Symantec Backup Exec, Configuration Management, Data Transmissions, Desktop Computing, Local Area Networks, Remote Access Technology, Software Engineering, Peripherals, Computer Equipment, Information Technology - **Published:** June 28, 2026 - **Apply:** https://www.dice.com/job-detail/83c9f139-45f1-4be2-8090-b4a79b456185 ## About the Role * 3-5 years functional experience may substitute for a Bachelor's degree * Associate's degree is preferred; 1-2 years functional experience may substitute * Specific Degree Field Required: Information Technology or Computer Science * 5-10 years of functional (using skill set) experience is required * Entry level management experience is required * 5-10 years of industry experience is required * Training Pre-requisites (Within One Year of Taking Position): * ESD * Safety Training, as dictated by Safety Department Skills and Abilities * CA Technologies * Sophos SafeGuard & Protection * Symantec Backup Exec * Microsoft Active Directory * Ability to troubleshoot hardware and software issues related to desktop systems and peripherals * Ability to diagnose and mitigate basic network connectivity issues * Ability to deploy new hardware, peripherals (standalone or networked), and software * Ability to quickly determine user issues and take action to solve problems * Ability to assist users via remote support tools or at the user's desk * Ability to establish computer connections on existing networks * Ability to use operating system tools to mitigate system issues * Ability to install and configure printers * Communicates clearly and concisely, in written and oral formats, with appropriate audiences about decisions, plans, and tasks in a timely manner * Ability to work On-Call on a scheduled rotation Travel/Physical Requirements * Uses standard office equipment, computers, phones, photocopiers, filing cabinets & fax machine * Professional fast-paced environment * Largely a sedentary role * Lift up to 50 lbs., walk, kneel, stoop, and/or crawl, sometimes in tight places * Position generally requires (50% sitting, 30% walking & 20% standing) * May require travel up to 10% ## Description The Desktop Support Technician Level III is responsible for maintaining and monitoring end-user workstations and productivity within the local area network. This role also involves performing a range of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks adhere to company standards. * Displays knowledge of technology fundamentals required for the technician role * Provides primary, secondary, and tertiary support for users of desktop computers and peripherals * Offers primary support for client computer access to network resources * Analyzes, supports, and resolves customer technical issues including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop * Installs, configures, and maintains computer hardware, peripherals, and applications consistent with IT standards and processes * Coordinates issues and solutions with other IT support personnel and users * Responds to user issues in a timely and effective manner * Works as a member of a team and provides off-hours support when required * Uses tracking system to document issues and resolutions * Ensures compliance with established company security policies and accepted risk impact to the business * Maintains configuration management documentation * Performs system or network administrative functions (review of system logs, backup activity, etc.) * Provides remote support throughout the U.S. and other Elbit Systems worldwide locations as needed ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)