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# Technical Support Advisor (French - speaking) On Site -MI36

- **Company:** Concentrix
- **Location:** Arteixo, Spain
- **Salary:** €19,738.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cloud Computing, Databases, Microsoft Lync Servers, Microsoft Office, Microsoft SharePoint, Software Engineering, Microsoft Onedrive
- **Published:** May 27, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=e2af6d67e3e25ad8

## About the Role

Do you have experience in Windows?, * Excellent interpersonal and communication skills: French Native + Spanish or English Advanced

 * Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)
 * Ability to handle diverse customer situations, with empathy and professionalism.
 * Critical and logical thinking for effective problem solving

## Description

We are looking for Technical Support Agents with French to provide technical assistance to a project with a world leading software development company., * Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

 * Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
 * Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
 * Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
 * Log all incoming calls and accurately complete case notes in the call tracking database


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