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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Engineering - Digital & IT Excellence - **Company:** Ayvens France - **Location:** Paris, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Release Management, Information Technology, Atlassian Tools - **Published:** May 23, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=c497f9830db53916 ## About the Role Do you have experience in Risk management?, Do you have a Master's degree?, The ideal candidate has the leadership and interpersonal skills required to manage large, international teams and build strong relationships across multiple departments and locations. Aside from being a seasoned leader in IT operations and service delivery, you bring a strong quality and compliance mindset and a passion for continuous improvement. * You will have relevant experience in a similar role, preferably holding a Master's degree in IT or Engineering. You bring 8+ years of experience in IT operations or engineering management. Experience managing international teams (onshore & offshore) is required for any onshore candidate. Proven experience with ITSM frameworks, processes, and tools is essential. Demonstrated experience with budget responsibility (RTB / CTB) is expected. * Proven experience leading large-scale IT operations or engineering excellence teams in an international environment * Strong background in IT service management, operational excellence, and service delivery (experience within SG environments is a plus) * Excellent people management and leadership capabilities, with experience managing managers and diverse teams * Strong stakeholder and vendor management skills, with the ability to influence at senior levels * Solid experience in performance management, SLA governance, and KPI-driven improvement * Strong understanding of operational risk, audit requirements, and compliance frameworks * Strategic mindset combined with a hands-on, results-driven approach * Fluent in English ## Description As our new Head of Engineering - Digital & IT Excellence , you will be responsible for driving operational excellence, service quality, reliability, compliance and operational risks across Ayvens' transversal Digital & IT services. You will lead global engineering excellence teams and ensure that IT services are delivered efficiently, securely, and in alignment with group standards, while continuously improving performance and customer satisfaction. Your responsibilities will include: * Leading Digital & IT Excellence teams (onshore, offshore and outsourced managed services), including QA, Release Management, ITSM, Support, Helpdesk, Compliance & Operational Risks * Owning ITSM processes and tooling, including UNITY and Atlassian * Driving service quality, SLA performance, and operational efficiency across engineering teams * Ensuring operational risk management, audit readiness, and Level of Defense 1 (LOD1) control compliance * Defining and executing service delivery and service strategy to enhance quality, reliability, and client satisfaction * Establishing KPIs and performance metrics, monitoring results, and implementing continuous improvement initiatives * Managing vendors, key stakeholders, and the domain IT budget (RTB / CTB) * Ensuring alignment with SG Group ITSM practices and mandatory-to-use tools * Collaborating closely with IT, operations, and business stakeholders across geographies * Reporting on service performance, risks, and improvement initiatives to senior management ## Related Videos - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Your next 10x engineer isn't in your city. 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