> Markdown version of [/jobs/ext/69720-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/69720-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Tech2Rec - **Location:** Manchester, UK (Remote available) - **Experience:** Experienced - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Cloud Computing, Cyber Security, Issue Tracking Systems, LiveChat, Remote Infrastructure Management, Microsoft SharePoint, Wi-Fi Technology, Computer Network Technologies, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** May 31, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1fface4ef90a3f1d ## About the Role Do you have experience in SharePoint?, Essential: * Minimum 2 years' experience in a similar role within an MSP or IT Service Provider * Strong knowledge of Microsoft 365, Azure, Windows environments, and general IT infrastructure * Ability to work independently and manage workload effectively * Excellent communication and customer service skills * Experience using MSP support tools, ticketing systems, and remote management platforms * Strong troubleshooting and problem-solving abilities Desirable: * Extensive networking knowledge and troubleshooting experience * Experience with Microsoft Intune, Defender, SharePoint, or Entra ID * Exposure to cyber security tools and best practices * Microsoft certifications or equivalent technical accreditations, * working within an MSP/IT Provider: 2 years (required) ## Description We're looking for an IT Support Engineer to join our expanding support team. You'll work closely with the wider support team and Technical Lead to ensure we continue delivering a high standard of service as the business grows. This is a varied role that combines technical problem-solving, customer communication, and infrastructure management. Following your initial onboarding period, this role will become hybrid. Our office is based in Manchester City Centre. Working Hours Standard hours are 8:30am - 5:00pm, with flexibility available where needed., * Deliver IT support to clients via phone, email, and live chat * Take ownership of support tickets and ensure issues are resolved within agreed SLAs * Maintain high internal KPI standards around responsiveness and efficiency * Manage client onboarding and offboarding processes * Support and maintain Microsoft 365, Azure, and client infrastructure environments * Perform routine maintenance across network, workstation, cloud, and cyber security platforms * Escalate complex technical issues where appropriate while maintaining ownership of the customer experience * Deliver a professional, friendly, and high-quality customer experience at all times * Work collaboratively with the wider team to continuously improve support processes and standards, You'll gain exposure to a broad range of technologies including: * Microsoft 365 * Azure * Intune * Microsoft Defender * Networking & WiFi infrastructure * Halo PSA, Datto RMM, IT Glue * Cyber security and backup solutions Career Progression We're committed to helping our team develop both personally and professionally. You'll receive: * A clear personal development roadmap * Fully funded training and certifications * Ongoing mentorship and support * Opportunities to progress into Infrastructure, Projects, Cyber Security, or Senior Technical roles as the business grows ## Related Videos - [Hate organising your photos? 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