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# IT Support Technician

- **Company:** StrongPoint ALS UK Ltd.
- **Location:** Birmingham, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Retail Software, Software Troubleshooting
- **Published:** May 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f391ef85a64bdcfe

## About the Role

Do you have experience in Technical support?, The ideal candidate will be able to demonstrate experience of the following:

 * Strong technical skills and experience in IT support, for hardware deployment
 * Strong troubleshooting and problem-solving capability, * Ability to manage workload and meet strict deadlines
 * Great communication skills and excellent problem solving abilities
 * Ability to work independently and as part of a team
 * Experience of supporting retail technology environments
 * Experience in customer-facing roles

Additional Information

 * The role will require travel to customer sites within the UK and ROI
 * Applicants must have the right to work in the UK
 * Employment may be subject to relevant background checks where required

## Description

We are currently recruiting an IT Support Technician with experience of supporting and deploying retail technology to join our expanding IT and Service team.
This role is responsible for configuring, deploying and supporting a range of retail technology solutions across our customer sites throughout the UK and occasionally ROI. You will be required to ensure that the equipment is fully commissioned prior to deployment and ongoing maintenance is conducted within a service level agreement., Deployment & Configuration

 * Configure and test the hardware and software as per specifications prior to installation at store
 * Support both onsite and remote installations
 * Maintain accurate asset and configuration records

Technical Support

 * Provide second level technical support in line with Service Level Agreements
 * Diagnose and resolve system faults
 * Support upgrades and preventative maintenance programmes
 * Record support activities within company systems

Team Collaboration

 * Work closely with IT, Service, Operations and Project teams
 * Support smooth project handovers into operational service


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