> Markdown version of [/jobs/ext/69800-junior-it-support-analyst-end-user-services-emea-apac-bluebay-asset-management-london](https://www.wearedevelopers.com/jobs/ext/69800-junior-it-support-analyst-end-user-services-emea-apac-bluebay-asset-management-london). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Analyst, End User Services EMEA APAC, BlueBay Asset Management (London) - **Company:** Royal Bank of Canada - **Location:** London, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Laptops - **Published:** May 31, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=813a937258390215 ## About the Role Do you have experience in IT support?, Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management ## Description This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay., This is a permanent, full-time role and requires 4 days at our 100 Bishopsgate, London office. What will you do? * Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk * Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision * Communicate clearly and professionally with users across email, chat, phone, and in person. * Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately * Support basic hardware tasks including equipment setup, moves, and simple installations * Learn advanced troubleshooting techniques through mentorship and structured training programs What do you need to succeed? Must-have * Experience in the financial industry * Basic IT support or technical experience Nice to have * Degree educated or equivalent * Any recognized IT qualification What is in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)