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# Senior IT Analyst, Site Infrastructure Support

- **Company:** Eaton
- **Location:** Gmünd, Austria
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Disaster Recovery, Microsoft Office, Productivity Software, Guidewire PolicyCenter, Information Technology, Laptops, Network Server
- **Published:** May 29, 2026
- **Apply:** https://at.indeed.com/viewjob?jk=6cf014d355ec1095

## About the Role

Do you have a High school diploma or GED?, * Bachelor's degree, Associate degree or high school diploma

 * 4 years IT experience required
 * ITIL foundations certification and/or CompTIA A+ certification is nice to have
 * MS Windows Operating Systems and MS Office Suites
 * Hardware - PC's, laptops, mobile devices, PC peripherals
 * Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
 * Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. is very nice to have
 * Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
 * IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change ManagementAbility to lead IT initiatives across the organization

## Description

* Deploy, configure, and support end-user hardware (PCs, laptops, mobiles, printers), operating systems, and productivity software.
 * Apply ITSM processes (asset, change, incident, request, problem, and project management) to meet service level agreements.
 * Maintain and refresh the IT disaster recovery plan; conduct stakeholder walkthroughs as needed.
 * Support site-based IT systems and participate in troubleshooting, root cause analysis, and problem resolution.
 * Drive operational excellence, security, and infrastructure initiatives; identify improvement opportunities.
 * Lead peers and influence customers to ensure compliance with IT standards and share best practices.
 * Participate in internal audits and contribute to budgeting and forecasting for IT infrastructure.
 * Uphold company policies on ethics, data protection, security, and compliance; safeguard physical and information assets.Analyse complex data to recommend improvements and lead technical teams with minimal supervision.


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