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# Senior Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $56,160.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Productivity Software, Remote Access Technology, Microsoft SharePoint, TeamViewer, Cisco WebEx, Microsoft InTune, Laptops, Cisco, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c6c80628efe53443

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * 2-4 years of experience in Desktop Support, IT Support, or Help Desk (Tier 1/2+)

 * Strong knowledge of Windows 11, macOS, and remote access tools
 * Experience supporting Microsoft 365, Teams, Zoom, Webex
 * Hands-on experience with Intune, Exchange, TeamViewer, SharePoint, ServiceNow, and core services (File/Print, DHCP, DNS)
 * Experience configuring and troubleshooting laptops, desktops, mobile devices, and productivity tools
 * Familiarity with iOS and Android device support (iPhones, iPads, mobile device troubleshooting)
 * Experience with conferencing hardware such as Cisco, Neat, and Meeting Owl devices is a plus
 * Strong customer service skills with the ability to support executives and senior stakeholders
 * Bachelor's degree in IT or related field (or equivalent experience) preferred

## Description

We are seeking an experienced Desktop Support Technician (Tier 2/3) to provide advanced technical support to end users across the organization. This role supports both onsite and remote employees and plays a key part in delivering an excellent user experience across desktop systems, laptops, mobile devices, and collaboration technologies.

This is a hybrid role based in Washington, DC, requiring onsite work Tuesday-Thursday each week, with one full onsite week (Monday-Friday) every fifth week.

Key Responsibilities

 * Provide Tier 2 desktop and technical support for Windows and macOS environments
 * Serve as an escalation point for unresolved issues involving laptops, desktops, peripherals, and endpoint devices
 * Troubleshoot complex issues including OS-level problems, driver conflicts, hardware failures, and performance issues
 * Deliver white-glove support to executives and other priority users
 * Occasionally provide on-call support outside business hours for urgent incidents
 * Own incidents and requests through resolution using ticketing systems (ServiceNow or similar)
 * Partner with network, security, and engineering teams to resolve systemic issues
 * Support IT initiatives such as OS migrations, endpoint security improvements, and automation projects
 * Create and maintain technical documentation and knowledge base articles for both technical teams and end users


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