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# Entry Level IT Help Desk Technician

- **Company:** CSP CONSULTING, INC.
- **Location:** Syosset, NY, United States
- **Experience:** Starter
- **Salary:** $48,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Maintenance, Computer Networks, Issue Tracking Systems, Internetworking, Microsoft Office, Networking Basics, Remote Service Software, Peripherals, Information Technology, Laptops
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=08341febbe370e31

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, We are looking for a motivated, reliable, and customer-focused Entry-Level Help Desk Technician to join our growing IT team. This is a great opportunity for someone looking to start or grow their career in Information Technology., We are willing to train the right candidate who has a strong work ethic, great communication skills, and a passion for technology., * Basic understanding of Windows operating systems and computer troubleshooting

 * Familiarity with Microsoft Office / Microsoft 365
 * Strong communication and customer service skills
 * Interest in technology and willingness to learn
 * Ability to multitask and stay organized in a fast-paced environment
 * Previous customer service, retail tech, help desk, or IT experience is a plus, but not required

Nice to Have (Not Required)

 * Exposure to Active Directory, Microsoft 365 Admin Center, or networking concepts
 * Experience with ticketing systems
 * IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals, * Bachelor's (Preferred)

## Description

In this role, you will assist businesses with day-to-day technical support, troubleshoot computer and Microsoft 365 issues, and help users resolve IT problems. You will work alongside experienced IT professionals and gain hands-on experience supporting a variety of technologies in a fast-paced managed IT services (MSP) environment., * Respond to help desk requests via phone, email, and remote support tools

 * Troubleshoot common technical issues involving:
 * Windows PCs and laptops
 * Microsoft 365 (Outlook, Teams, OneDrive, email issues)
 * Password resets and account access
 * Printers, scanners, and peripherals
 * Basic networking and internet connectivity issues
 * Assist with computer setup, onboarding, and software installation
 * Document work performed in the ticketing system
 * Escalate more advanced technical issues when needed
 * Provide excellent customer service and communicate technical information clearly to end users
 * Learn and grow technical skills while supporting small business environments


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