> Markdown version of [/jobs/ext/71363-ingeniero-a-de-voz-voip-contact-center](https://www.wearedevelopers.com/jobs/ext/71363-ingeniero-a-de-voz-voip-contact-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Ingeniero/a de Voz (VoIP / Contact Center)

- **Company:** Setesca Talent
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Avaya IP Phone 1140e, VoIP, Microsoft Software, Oracle (Applications), Systems Integration, WebRTC, Genesys, Cisco
- **Published:** May 17, 2026
- **Apply:** https://www.opcionempleo.com/jobad/es7e642150139ea866024224506c230703

## About the Role

* +3 años de experiencia en entornos de Voz/VoIP
 * Conocimientos sólidos en protocolos SIP, RTP y WebRTC
 * Experiencia con soluciones de voz (al menos algunas de las siguientes):

 * Avaya, Cisco, Oracle, Ribbon, Microsoft
 * Plataformas de Contact Center (Nice, Presence, etc.)
 * Experiencia en SBCs y entornos de comunicaciones unificadas
 * Experiencia trabajando con APIs o automatización
 * Familiaridad con entornos ITIL

Formación e idiomas

 * Formación técnica (Ingeniería o CFGS)
 * Inglés nivel B2/C1
 * Español y/o catalán

Valorable

 * Experiencia en CCaaS (Genesys, Talkdesk, Nice)
 * Microsoft Teams Phone System
 * Certificaciones en tecnologías de voz (Avaya, Cisco, Oracle, Microsoft)
 * Experiencia en herramientas de gestión de dispositivos de videoconferencia

## Description

* Soporte técnico de nivel 2 en entornos de Voz (VoIP, UCC, SBCs y Contact Center)
 * Implantación, configuración y evolución de plataformas de comunicaciones
 * Gestión de cambios y mantenimiento de sistemas críticos garantizando la continuidad del servicio
 * Análisis de rendimiento y optimización de infraestructuras de voz
 * Automatización e integración de sistemas mediante APIs o scripting
 * Análisis de incidencias complejas (RCA) y coordinación con fabricantes
 * Documentación técnica y mejora continua de procesos


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