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# IT Support Specialist (all genders)

- **Company:** Sunday GmbH
- **Location:** Berlin, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Collaborative Software, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Scripting, Microsoft InTune, Casper Suite, Gsuite
- **Published:** June 29, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=941923732c51572b

## About the Role

Do you have experience in macOS?, * Strong experience supporting macOS environments

 * Mac Troubleshooting experience
 * Good understanding of identity management and endpoint management concepts
 * Experience with MDM solutions (Addigy, Jamf, Intune, or similar)
 * Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers
 * Customer-oriented mindset with structured troubleshooting methodology
 * Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)
 * Basic scripting knowledge is appreciated
 * Strong communication and collaboration skills
 * Fluent English; German is a plus
 * 2-5 years of experience in IT Support, Workplace IT, or IT Operations

## Description

As our IT Support Specialist you'll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries.

You'll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment.

 * Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance
 * Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools
 * Support onboarding, offboarding, and employee lifecycle processes
 * Maintain and improve IT documentation and operational procedures
 * Ensure devices and users remain compliant with company policies and standards
 * Support endpoint management activities through MDM platforms
 * Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements
 * Participate in operational projects and continuous service improvement initiatives
 * Escalate and coordinate complex issues with engineering teams when required
 * Contribute to maintaining inventory accuracy and asset lifecycle management


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