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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # German Speaking Technical Lead Support - **Company:** Ignite - **Location:** München, Germany (Remote available) - **Experience:** Expert - **Salary:** €60,000.0 - €75,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Health Informatics, Software as a Service, Cloud Computing, Dicom, Knowledge Management, Windows Servers, SQL Databases, Information Technology, Performance Monitor, Health Level Seven International, Drilldown, Data Management, Front End Software Development - **Published:** June 29, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=78030c76821a6dc7 ## About the Role Do you have experience in Team management?, * Compensation: €60,000 - €75,000 annually, plus a comprehensive benefits package * Required Experience: 5+ years of relevant professional background * Language Requirements: Fluent German (C1 minimum) and Professional English (B2 minimum), * Academic/Vocational Foundation: A degree in Computer Science, a related technical discipline, or equivalent professional training. * Proven Track Record: A minimum of 5 years working within technical customer support environments. * Leadership Capabilities: Demonstrated experience in functional or disciplinary team management, preferably in a distributed or hybrid workspace. * Core Technical Skills: Proficient in navigating Windows Server environments and managing SQL databases. * Healthcare IT Literacy: Familiarity with industry-specific standards such as PACS, DICOM, IHE, and HL7. (Please note: Exceptional leadership qualities and robust support-process expertise take precedence over niche technical mastery for this position). * Language Skills: High-level German proficiency (C1) is mandatory for client interactions, paired with strong English skills (B2)., * Familiarity with ITIL frameworks or formal IT Service Management certification. * Prior experience operating within Agile structures. * A background working with SaaS platforms specifically tailored to the healthcare sector. ## Description We aren't just another tech company; we are the undisputed market leader and pioneer in German digital health data management. For more than a quarter-century, we have revolutionized how medical imaging data is archived, distributed, and utilized. Safeguarding over 30 petabytes of data, our infrastructure serves as the vital foundation for digital innovation across hospitals and specialized medical practices. Our objective is simple: deliver seamless, vendor-independent Cloud Software as a Service (SaaS) that alleviates administrative burdens, allowing healthcare professionals to dedicate their energy to patient care., In this dual-focused role as Technical Support Team Lead, you will seamlessly merge day-to-day technical problem-solving with strategic people management. Serving as the primary liaison for clinical IT departments and medical facilities, you will guarantee the peak performance of our cloud and archiving platforms while continuously elevating our service delivery frameworks., Technical Oversight & Problem Resolution * Expert Consulting: Serve as a trusted technical advisor for end-users and healthcare IT personnel (including PACS administrators) regarding our imaging platforms. * Issue Resolution: Take charge of Tier 1 and Tier 2 support operations for frontend servers, specialized applications, and cloud/archive infrastructure. * Deep-Dive Analysis: Conduct thorough technical investigations to uncover root causes, partnering with cross-functional departments to resolve complex system anomalies. * Proactive Monitoring: Keep a close watch on application and service health across internal networks and client environments to guarantee maximum uptime. * Knowledge Management: Develop, organize, and expand internal technical repositories and self-service documentation. Leadership & Process Strategy * Team Management: Provide comprehensive disciplinary and functional guidance to the technical support department. * Resource Allocation: Streamline daily workflows, manage team capacity, and prioritize incoming requests to consistently meet and exceed service level agreements. * Workflow Optimization: Continually audit and refine support workflows and operational procedures to boost client satisfaction. * Escalation Management: Provide dedicated technical oversight and relationship management for high-value accounts during critical incidents. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)