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# IT-Support / Helpdesk

- **Company:** ITL Systemhaus für Datentechnik GmbH
- **Location:** Münchberg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Virtual Private Networks (VPN), Microsoft Office, Remote Infrastructure Management, Backup and Restore, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=d1064ca9bc441594

## About the Role

* Ausbildung im IT-Bereich (z. B. Fachinformatiker m/w/d) oder vergleichbare Kenntnisse - Quereinsteiger willkommen.
 * Solide Kenntnisse in Windows, Office und gängiger PC- und Netzwerktechnik.
 * Freundliches, geduldiges Auftreten und Freude daran, Menschen zu helfen.
 * Strukturierte, serviceorientierte Arbeitsweise.

## Description

* Praxis / MVZ / Klinik
 + medatixx
 + psyx
 + x.isynet
 + x.Archiv
 + Telematik-Infrastruktur
 + Honorar+
 + 321med Online-Rezeption
 + Dragon Medical One
 + Systemwechsel
 * Medizintechnik
 + Samsung Ultraschall
 + Barco
 + Konstanzprüfungen
 * ITL-Academy
 * Zeiterfassung
 * Managed Firewall & VPN
 * Backup / Cloudsicherung
 * IT-Leasing

 * Service

 * Ontrack - Datenrettung
 * Outsourcing
 * Service Plus +
 * Technischer Support, Du behältst auch dann den Überblick, wenn mehrere Anfragen gleichzeitig reinkommen? Im IT-Support bist du erster Ansprechpartner für unsere Kunden bei technischen Fragen rund um PCs, Netzwerke, Drucker und die Telematikinfrastruktur - überwiegend per Telefon und Fernwartung., * Helpdesk: Annahme, Qualifizierung und Lösung von Support-Anfragen (1st/2nd Level).
 * Technik: Unterstützung bei PC-, Drucker-, Netzwerk- und Telematik-Themen (TI, KIM).
 * Einrichtung: Aufsetzen von Arbeitsplätzen, Benutzerkonten und Standardsoftware.
 * Dokumentation: Pflege der Wissensdatenbank und saubere Eskalation bei Bedarf.


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