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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Professional Services Consultant - **Company:** Genesys - **Location:** NAARDEN, Netherlands - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Python (Programming Language), Machine Learning, Software Engineering, Systems Integration, Genesys - **Published:** June 29, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=bd970ff24724fe0f ## About the Role * The candidate has had formal education in Software Engineering on a bachelor level or equivalent based on job experience. -The role requires good interpersonal communication and presentation skills as well as writing skills. - The candidate must be keen to work in a diverse and multicultural environment. * As a candidate You have practical experience in the following technology areas: * AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage and Machine Learning * Customer experience and (Digital) transformational technologies including: * User experience design both for voice and none voice channels * VUI design * Artificial Intelligence and Bot solutions * Understanding of business (digital) transformation and how they relate to customer experience technology * Experience with software integration into large and complex environments. * A background in contact centres and contact centre technology in general * Business and customer oriented * Fluent in English. Possession of the following skills are considered a plus. * Practical experience working with Genesys implementations. * Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations * Python * Data Science & Machine Learning ## Description Genesys is hiring a Principal Professional Services Consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!, * In your role as Principal Professional Services Consultant you are accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing * The position requires a good level of team-work and the ability to relate well with Customers and other Vendors * Identify (project) risks and the definition of mitigation plans. * Frequent (international) travel up to 30%, * Our Talent Acquisition team reviews your application with the hiring team. * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. ## Related Videos - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [GenAI after the Hype: Transforming Organizations with GenAI-based Agents](https://www.wearedevelopers.com/videos/1099-genai-after-the-hype-transforming-organizations-with-genai-based-agents) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [From conversational job search to AI agents, must we reinvent recruitment?](https://www.wearedevelopers.com/videos/100252-from-conversational-job-search-to-ai-agents-must-we-reinvent-recruitment) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)