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# IT Infrastructure Engineer

- **Company:** Stonegate Group
- **Location:** Lacock, UK
- **Salary:** £50,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Configuration Management Databases, Computer Networks, System Configuration, Hyper-V, Uptime, Microsoft Office, Microsoft Servers, Network Architecture, Wi-Fi Technology, System Availability, Computer Equipment, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=20b8446d2358bd0b

## About the Role

Do you have experience in Root cause analysis?, * Proactive, flexible, and keen to learn with a hands-on approach

 * Strong communicator with a professional and confident manner
 * Able to work both independently and as part of a team
 * Excellent problem-solving skills with a logical, methodical approach
 * Highly organised with the ability to prioritise and manage workloads effectively
 * Self-motivated with a strong sense of ownership

What You'll Bring:

 * Previous experience in an IT infrastructure support role
 * Technical knowledge of AWS administration
 * Good working knowledge of Microsoft Server, Office 365, and Active Directory
 * Understanding of IT networking, including Wi-Fi technologies
 * Experience configuring and supporting PC hardware
 * Strong understanding of ITIL principles

## Description

We are seeking an experienced Infrastructure Specialist to act as a senior escalation point and subject matter expert within our IT team. This role will provide third-line support and technical leadership across core infrastructure services, ensuring the stability, performance, and availability of desktop, server, network, and AWS environments.

With a strong focus on uptime, resilience, and continuous improvement, you'll play a key role in delivering reliable services aligned with SLAs, ITIL best practice, and wider business continuity requirements., * Act as a senior escalation point for complex infrastructure incidents, ensuring timely resolution aligned to SLAs

 * Provide 3rd line support across desktop, applications, and core infrastructure services
 * Support and maintain on-premise server infrastructure (including Hyper-V), ensuring high availability
 * Manage and maintain AWS cloud services supporting ERP and critical systems
 * Support network infrastructure (wired and wireless) to ensure secure, reliable connectivity
 * Participate in an on-call rota to minimise business disruption
 * Ensure all changes follow ITIL change management processes, with appropriate approval and documentation
 * Maintain accurate ITSM records (incidents, problems, changes, CMDB)
 * Conduct root cause analysis and implement long-term fixes for recurring issues
 * Identify and drive continual service improvements to enhance performance and user experience
 * Mentor and support 1st and 2nd line teams, promoting best practice and knowledge sharing
 * Contribute to infrastructure and business projects, including design and implementation
 * Collaborate with internal teams, suppliers, and stakeholders to support services end-to-end


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