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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Destination2 - **Location:** Dunkirk, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Business Software, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Microsoft SharePoint, EndPointSecurity, Peripherals, Microsoft InTune, Information Technology, Laptops, User Administration, User Accounts - **Published:** June 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=2affad2290687af8 ## About the Role Do you have experience in Windows?, * Proven experience in an IT support or service desk role * Strong knowledge of Windows operating systems and Microsoft 365 * Experience supporting end-user hardware and software in a business environment * Excellent problem-solving and communication skills * Ability to manage multiple requests and prioritise effectively Desirable * Experience with Active Directory / Entra ID user administration * Familiarity with IT service management tools (e.g. ticketing systems) * Exposure to device management tools (e.g. Intune or similar) * Experience supporting users during IT change or migration activities, * Customer-focused with a helpful, professional approach * Organised and detail-oriented * Comfortable working independently as well as part of a small IT team * Willing to learn and adapt as systems and business needs evolve Skills and Knowledge: * Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft 365 or Azure Fundamentals, ITIL Foundation) * Formal IT qualification such as an HNC/HND or degree in IT, Computing, or a related discipline * Vendor or platform training in areas such as endpoint management, Microsoft 365 administration, or IT service management tools ## Description The IT Support Analyst is responsible for providing first- and second-line technical support to the business, ensuring that end-users are able to work effectively and securely.The role supports day-to-day IT operations, user onboarding/offboarding, hardware and software support, and contributes to ongoing IT improvements and change initiatives. This position plays a key role in maintaining a reliable, responsive IT service across the organisation., End User Support * Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, and peripherals across the business * Diagnose and resolve hardware, software, and connectivity issues efficiently while maintaining a high standard of customer service * Log, prioritise, and manage incidents and service requests via the IT service desk User & Access Management * Manage user onboarding and offboarding processes * Administer user accounts, permissions, and group memberships across core systems * Ensure access controls and user permissions comply with company security and compliance policies Hardware & Asset Management * Provision, configure, and deploy laptops, desktops, and mobile devices for new and existing users * Maintain accurate records of IT assets, licences, and equipment allocation * Coordinate hardware repairs, replacements, and warranty returns with suppliers Systems & Applications Support * Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive * Assist with business applications and liaise with third-party suppliers as required * Support routine system updates, patching, and maintenance activities IT Operations & Security * Assist with IT projects, system upgrades, and process improvements * Create and maintain user guides, FAQs, and internal IT documentation * Support IT security best practices, device security, and escalation of potential security incidents Key Performance Indicators: * Incident resolution within SLA, with a strong first-time fix rate * User satisfaction score based on service desk feedback * Accuracy and timeliness of onboarding/offboarding and access changes ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)